BUG: Paper service petitioner addresses that are legacy migrated cases display "U.S.A." in address window

[ttlenard]

Describe the Bug A clear and concise description of what the bug is.

Update 3/22/23 - We had to Court verify a the spacing in the address window of the envelope. Some of the original bug report is no longer occurring. The stuff that no longer applies now has a strikethrough, and we can disregard.

This all was discovered when testing #9680. Here is the original story for adding in the address label page (this story includes the dimensions of the address window!): #3345. Here is a related bug that I found where the address label was missing the c/o info: #6589

~#### 1) If a Petitioner that lives in the US has ALL 6 of the name + address fields that we capture in DAWSON, then the information does not all fit. The first field (name) doesn't appear in the address window, and the last 5 only appear.~

~Domestic Petitioner Example:~ ~Name~ ~c/o/additional name/name of trustee/etc.~ ~Address 1~ ~Address 2~ ~Address 3~ ~City, State, Zip~

~#### 2) There could be a possibility that a Petitioner that has an international address could have ALL 7 of the name + address fields that we capture in DAWSON. If an international petitioner has this data associated with them, then only 5 lines of the address would appear in the window.~

~International Petitioner Example:~ ~Name~ ~c/o/additional name/name of trustee/etc.~ ~Address 1~ ~Address 2~ ~Address 3~ ~City, State/Region, Postal code~ ~Country~

3) If a petitioner has paper service, and the case was migrated from Blackstone, there is a legacy field for country name associated with the petitioner, and U.S.A. is being displayed on the address label for domestic addresses. The Court would only like to see Country name if the country is international.

Business Impact/Reason for Severity Low

In which environment did you see this bug? Test, Prod

Who were you logged in as? Petitions clerk, docket clerk

What were you doing when you discovered this bug? (Using the application, demoing, smoke tests, testing other functionality, etc.) Testing #9680

To Reproduce Steps to reproduce the behavior: ~1. Log in as a petitions clerk~ ~2. Click on Document QC~ ~3. Click start a new Petition~ ~4. Fill in all of the Address fields (you can select other Petitioner types to get a c/o field, you can make the petitioner have an international address, etc.~ ~5. Fill in all required fields and then Serve the Petition to the IRS~ ~6. On the Print for paper service screen, take note of how many lines are in the address label field. (only 5 lines currently show up in an address window)~

~You can do a similar test with a docket clerk~ ~1. Navigate to a case where the paper service Petitioner has all of the address lines filled in (international or with a c/o)~ ~2. Click Create, and add a document to be served~ ~3. Serve the document~ ~4. On the print for paper service screen, take note of how many lines are in the address label field. (Only 5 lines currenly show up in an address window)~

Expected Behavior A clear and concise description of what you expected to happen.

~All name + address fields should be visible in the address window~

The U.S.A. shouldn't be in the address window for domestic petitioners

Actual Behavior A clear and concise description of what actually happened. ~If all of the name + address fields are filled in, then not all of them show in the address window of an envelope.~

For older migrated cases, if they are domestic, it displays USA

Screenshots If applicable, add screenshots to help explain your problem.

Desktop (please complete the following information):

• OS: [e.g. iOS]
• Browser [e.g. chrome, safari]
• Version [e.g. 22]

Smartphone (please complete the following information):

• Device: [e.g. iPhone6]
• OS: [e.g. iOS8.1]
• Browser [e.g. stock browser, safari]
• Version [e.g. 22]

Cause of Bug, If Known

Process for Logging a Bug:

• Complete the above information
• Add a severity tag (Critical, High Severity, Medium Severity or Low Severity). See below for priority definition.

Severity Definition:

• Critical Defect Blocks entire system's or module’s functionality No workarounds available Testing cannot proceed further without bug being fixed.

• High-severity Defect Affects key functionality of an application There's a workaround, but not obvious or easy App behaves in a way that is strongly different from the one stated in the requirements

• Medium-severity Defect A minor function does not behave in a way stated in the requirements. Workaround is available and easy

• Low-severity Defect Mostly related to an application’s UI Doesn't need a workaround, because it doesn't impact functionality

Definition of Ready for Bugs(Created 10-4-21)

Definition used: A failure or flaw in the system which produces an incorrect or undesired result that deviates from the expected result or behavior. (Note: Expected results are use cases that have been documented in past user stories as acceptance criteria and test cases, and do not include strange behavior unrelated to use cases.)

The following criteria must be met in order for the development team to begin work on the bug.

The bug must:

• Be focused on solving a user problem
• Contain data for all fields in the bug template, so the team can pick it up and begin working immediately

Process: If the unexpected results are new use cases that have been identified, but not yet built, new acceptance criteria and test cases should be captured in a new user story and prioritized by the product owner.

If the Court is not able to reproduce the bug, add the “Unable to reproduce” tag. This will provide visibility into the type of support that may be needed by the Court. In the event that the Court cannot reproduce the bug, the Court will work with Flexion to communicate what type of troubleshooting help may be needed.

Definition of Done (Updated 4-14-21)

Product Owner

• [ ] Bug fix has been validated in the Court's test environment

Engineering

• [ ] Automated test scripts have been written
• [ ] Field level and page level validation errors (front-end and server-side) integrated and functioning
• [ ] Verify that language for docket record for internal users and external users is identical
• [ ] New screens have been added to pa11y scripts
• [ ] All new functionality verified to work with keyboard and macOS voiceover https://www.apple.com/voiceover/info/guide/_1124.html
• [ ] READMEs, other appropriate docs, JSDocs and swagger/APIs fully updated
• [ ] UI should be touch optimized and responsive for external only (functions on supported mobile devices and optimized for screen sizes as required)
• [ ] Interactors should validate entities before calling persistence methods
• [ ] Code refactored for clarity and to remove any known technical debt
• [ ] Deployed to the Court's test environment if prod-like data is required. Otherwise, deployed to any experimental environment for review.

[rachelschneiderman]

@ttlenard Is this still a work in progress? Just wanted to double check since I saw the label. Thanks!

[ttlenard]

@rachelschneiderman hmmm. This label may have been in error. I don't think it is still work in progress. Thank you for checking!

[TomElliottFlexion]

Blocked pending measurements and positioning of address window on court envelopes

[ttlenard]

@TomElliottFlexion

Part 1: I spoke with the Court and the envelope measurements are still the same as what was in the original story (see image below).

Part 2: I've provided some "long address" examples and have asked them to print it out, stuff it in an envelope, and then scan in the envelope so that we can see how it looks, and know what exactly is getting cut off, and how much room is left available in the window. I'm still waiting for the Court folks to provide me this.

Image from the original story:

[ttlenard]

The Court provided this screen grab of the address window for Petitioners that have "long addresses". Everything seems to be fitting fine. We can disregard the original report in number 1 and number 2 above:

[cholly75]

Confirmed "U.S.A." no longer appearing for legacy case domestic addresses: