is this plugin workin on 1.14 version?

[mhakim168]

I've tried enable and put the necessery config, didn't work. any updates?

[jaimey]

Example Telgram Bot URL : https://api.telegram.org/bot1234567:AAEExQ1o9K1w-abcdefghijklmn/

Example Chat ID : @channelname or -12345678

But you get this error:

Content cannot start with the following characters: = - + @

Edit file: include/class.validator.php Search this function

    static function is_formula($text, &$error='') {
        if (!preg_match('/^[^=\+@-].*$/s', $text))
            $error = __('Content cannot start with the following characters: = - + @');
        return $error == '';
    }

Line 223 Remove characters @-

[mhakim168]

i've tried it, still not forwarding the ticket to my group

[arshadsiddique-ctrl]

I'am also getting this issue with http 502 response in logs. [24-Apr-2020 07:02:46 UTC] Error posting to Telegram. https://api.telegram.org/bot1234567889:ABCDEFGHILOZ-S69djksdfvhfjvdshfv Http code: 502

[arshadsiddique-ctrl]

I came to the conclusion that Telegram has updated their api. I tried to troubleshoot a little bit and it's working for me now.

Telegram Bot URL: https://api.telegram.org/bot{tokenid}>/sendMessage

And in Chat ID: we have to provide another id which will be created dynamically by posting curl for the first time in the group

Eg. curl -s -X POST https://api.telegram.org/bot{tokenid}/sendMessage -F chat_id='{groupchatid}' -F text='test message'

{"ok":false,"error_code":400,"description":"Bad Request: group chat was upgraded to a supergroup chat","parameters":{"migrate_to_chat_id":-10014xxxxxxxx}}

I was able to send messages to my group with below curl request:

curl -s -X POST https://api.telegram.org/bot{tokenid}/sendMessage -F chat_id='-10014xxxxxxxx' -F text='Hi! Arshad'

{"ok":true,"result":{"message_id":3,"from":{"id":1278xxxxx,"is_bot":true,"first_name":"XYZTechBot","username":"XYZTechSupportBot"},"chat":{"id":-10014xxxxxxxx,"title":"XYZTechSupport","type":"supergroup"},"date":1587736181,"text":"Hi! Arshad"}}

Now I am able to receive messages on telegram whenever a new ticket is created.

[SashkaNebesny]

Hello. I have such a problem: installed the plugin, registered the necessary settings, activated it. But, when the user clicks the "create request" button, the browser displays the HTTP ERROR 500 error. And in the logs of the web server: [Thu Jun 04 17:59:49.891877 2020] [php7:error] [pid 2875] [client 1*.8.3*.1*2:56871] PHP Fatal error: Uncaught Error: Call to undefined function curl_init() in /var/www/html/include/plugins/telegrambot/telegrambot.php:51\nStack trace:\n#0 /var/www/html/include/plugins/telegrambot/telegrambot.php(38): TelegramPlugin->sendToTelegram(Array)\n#1 /var/www/html/include/class.signal.php(98): TelegramPlugin->onTicketCreated(Object(Ticket), NULL)\n#2 /var/www/html/include/class.ticket.php(4461): Signal::send('ticket.created', Object(Ticket))\n#3 /var/www/html/open.php(42): Ticket::create(Array, Array, 'Web')\n#4 {main}\n\nNext Error: Call to undefined function curl_close() in /var/www/html/include/plugins/telegrambot/telegrambot.php:73\nStack trace:\n#0 /var/www/html/include/plugins/telegrambot/telegrambot.php(38): TelegramPlugin->sendToTelegram(Array)\n#1 /var/www/html/include/class.signal.php(98): TelegramPlugin->onTicketCreated(Object(Ticket), NULL)\n#2 /var/www/html/include/class.ticket.php(4461): Signal::send('ticket.created', Object(Ticket))\n#3 /var/www/html/open.php(42): Ticket::create(Array, Array, 'Web')\n#4 {main}\n thro in /var/www/html/include/plugins/telegrambot/telegrambot.php on line 73, referer: https://helpdesk.*****.ua/open.php OsTicket version v1.14.1 Apache / 2.4.29 web server software (Ubuntu) MySQL version 5.7.30 PHP version 7.2.24-0ubuntu0.18.04.4

[arshadsiddique-ctrl]

@SashkaNebesny Did you installed the curl module for php? sudo apt-get install php7.2-curl

[SashkaNebesny]

Thank! I have another question. Please tell me how to make the bot send messages when there are no subject and Message fields in the application. I understand that this needs to be corrected somewhere here?

{
        global $ost;
        $ticketLink = $ost->getConfig()->getUrl().'scp/tickets.php?id='.$ticket->getId();
        $ticketId = $ticket->getNumber();
        $title = $ticket->getSubject() ?: 'No subject';
        $createdBy = $ticket->getName()." (".$ticket->getEmail().")";
        $chatid = $this->getConfig()->get('telegram-chat-id');
        if ($this->getConfig()->get('telegram-include-body')) {
            $body = $ticket->getLastMessage()->getMessage() ?: 'No content';
            $body = str_replace('<p>', '', $body);
            $body = str_replace('</p>', '<br />' , $body);
            $breaks = array("<br />","<br>","<br/>");
            $body = str_ireplace($breaks, "\n", $body);
            $body = preg_replace('/\v(?:[\v\h]+)/', '', $body);
            $body = strip_tags($body);
        }

If the application does not have these fields, then an error occurs when creating a new ticket: HTTP ERROR 500 error [php7:error] [pid 46603] [client 1*.8.1*.15*:41638] PHP Fatal error: Uncaught Error: Call to a member function getId() on null in /var/www/html/include/client/view.inc.php:145\nStack trace:\n#0 /var/www/html/tickets.php(149): include()\n#1 {main}\n thrown in /var/www/html/include/client/view.inc.php on line 145, referer: https://helpdesk.****.ua/tickets.php?a=edit&id=1067

[Pietro-Aretino]

I've gotten the bot to work to send messages directly to a user, but group chats dont seem to work due to the fact the field wont accept a - sign. Does anyone know how to fix that?