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foamrider / osticket-telegram

Post notifications from osTicket to Telegram with Telegram Bot
MIT License
31 stars 24 forks source link

notifications from email tickets don't work #7

Closed spitfireska88 closed 6 years ago

spitfireska88 commented 6 years ago

drtomasso, hi! Thx for the plugin. It works fine, but when tickets are opened through web interface of osticket. In situation when clients open tickets via email - I don't recieve notifications. Is it right?

foamrider commented 6 years ago

It should notify when created via both email and web. Do you have the "include body" on? Have you tried with it off?

spitfireska88 commented 6 years ago

Yeah, "include body" was on. Then I tried to switch off "include body". But the situation didn't change. Through the web interface - I have notifications, via email - I don't.

spitfireska88 commented 6 years ago

Maybe reason is in the version of Osticket? What version do you use? Mine is v1.10

Pietro-Aretino commented 6 years ago

Hey there, I have your plugin installed but am getting the following error: Error posting to Telegram. https://api.telegram.org/bot1234567:ABCDEFGEIvMHp-3JuLIVJqLizalYJPLvW8wk Http code: 502, referer: http://10.10.10.10/scp/tickets.php?a=open&uid=3

foamrider commented 6 years ago

@spitfireska88 I used v1.10, but has moved on to another ticketing system. Therefore I am unable to do further testing.

@Pietro-Aretino Could be a missing trailing / in your URL