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forcedotcom / Einstein-GPT-for-Developers

Einstein GPT For Developers
BSD 3-Clause "New" or "Revised" License
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No option to enable Einstein for Developers even after creating a new dev sandbox. #69

Closed brycekilker closed 3 months ago

brycekilker commented 3 months ago

Summary

I have never gotten Einstein for Developers to work in our org. I have VS Code and the extensions up to date. Following the documentation I created a new sandbox, but still do not have the option to authorize Einstein for Developers. When I search this in Prod, I see Einstein for Developers, but the screen does not have a toggle to activate or any other interactable UI.

Steps To Reproduce:

  1. When I search 'Einstein for Developers' in my Developer org's quick find box, nothing is found.
  2. Status in VSCode: Status: No Einstein for Developers found in Default Org.

Salesforce Extension Version in VS Code: Salesforce Extension Pack v60.11.0

Salesforce Einstein For Developers Version in VS Code: Einstein for Developers (Beta) v0.45.1

OS and version: Windows 11 23H2

VS Code version: version 1.89

jonifazo commented 3 months ago

Hi @brycekilker - Thank you for reaching out. Could you please share your orgId(s)? Best, Joni

brycekilker commented 3 months ago

Thanks @jonifazo, the dev org is 00DVZ000000O28j and our prod ID is 00D1U000000tRDL

jonifazo commented 3 months ago

Thanks @brycekilker. I will look into this today!

jonifazo commented 3 months ago

Hi @brycekilker - Could you please let me know what instance your orgs are on?

Here's how you get that info: Setup > Company Settings section > Company Information page > Organization Detail section > Instance field

brycekilker commented 3 months ago

@jonifazo Prod is USA418 and our Sandbox is USA752S

jonifazo commented 3 months ago

Hi @brycekilker - A couple follow up questions...

  1. Can you confirm that when your org is in Lighting Experience you do not see "Einstein for Developers" in Setup?
  2. From your VSCode command palette, do you see the command "SFDX: Deploy This Source to Org"?

Thanks, Joni

brycekilker commented 3 months ago
  1. In Sandbox, (first screenshot) nothing comes up when I search 'Einstein for Developers', in prod, something does come up, but there is no ui on the page to toggle anything on.
  2. Yes, I have all of the Salesforce CLI commands in VSCode. image image
jonifazo commented 3 months ago

Hi @brycekilker - I'm having trouble tracking down logs for your orgs. When you have time, could you please try using E4D in both of your orgs and send me screenshots of the errors you encounter? I can then try again to correlate your errors with our logging. Thanks, Joni

brycekilker commented 3 months ago

@jonifazo Alright, that is interesting. When I authorized my production org, it actually worked, but I obviously do not want to write code in production. Interesting that it worked there and not sandbox. image image

jonifazo commented 3 months ago

Hi @brycekilker -

I have confirmed that your sandbox org does not have the correct perms and it should.

Could you please file a support case using https://help.salesforce.com/s/support and then let me know the case #? This will allow me to follow up with someone that is (hopefully) able to grant your sandbox org the correct perms and also give us insight into whether this issue is impacting others.

Thank you so much for taking the time to reach out on this!

Best, Joni

brycekilker commented 3 months ago

Thank you @jonifazo I actually had a case open for this sometime ago, but was not adequately assisted. Here's the case number if you are able to reopen it and maybe find a better solution. Let me know if you would like me to open a new case instead. Case #40394249-SF

jonifazo commented 3 months ago

Thanks @brycekilker. I appreciate your patience on this. I will look into this further today.

jonifazo commented 3 months ago

Hi @brycekilker - Unfortunately since the case is older than 10 days I am unable to have it reopened. Could you please start a new case and share the case # here so I may investigate further with a support engineer?

brycekilker commented 3 months ago

Thanks @jonifazo Case #467397843 https://help.salesforce.com/s/case-view?caseId=500Hx00000UXqL8IAL

brycekilker commented 3 months ago

Salesforce Support was able to solve this. I matched the license in my sandbox with production following the below steps. Thank you for your help.

Go to Sandbox --> Setup--> Company Settings | Company Information | Match Production Licenses.