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forcedotcom / code-builder-feedback

This repository is used to collect feedback for the Code Builder beta.
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Environment won't load - can't delete or launch - get an error #143

Closed smaddox-sf closed 2 years ago

smaddox-sf commented 2 years ago

Describe the bug Code Builder environment won't load. The dashboard won't allow me to launch and throws an error when I try to delete.

To Reproduce Steps to reproduce the behavior:

  1. Create a new DE Org
  2. Installed Code Builder
  3. Code Builder was setup with a connection to the org I launched from and a clone of a public github repo.
  4. Spent some time on various tasks in CB - SOQL Builder, Org Browser, Deploy, coding, etc
  5. Closed the browser tab
  6. Next day, I tried to relaunch from the URL (https://kale-dstrognsm2.builder.code.com/) - i get an error and message that the site can't be reached
  7. Then I logged back into my org to launch CB from the dashboard.
  8. Video attached shows the flow once I'm in CB dashboard

Two errors seen:

This one when I open or refresh Code Builder dashboard:

CodeBuilder.ResourceApiResponseException

There was an error communicating with the workspace. Try again later. If you still encounter errors, contact Support and provide the error details.

409 {
  "statusCode": 409,
  "error": "Conflict",
  "message": "ERROR: No waitlist record found for userId: 0058c0000071hvnAAA, orgId: 00D8c000006h4bSEAQ"
}

and this one when I try to delete:

CodeBuilder.ResourceApiResponseException

There was an error communicating with the workspace. Try again later. If you still encounter errors, contact Support and provide the error details.

500 Internal server error

Expected behavior I can launch my environment. If I can't launch my environment, allowing me to delete it would be a workaround. (although not ideal because i will have lost any work if i forgot to save to source control or an Org)

https://user-images.githubusercontent.com/59572234/162490530-07292ac3-4ac5-4d66-b86e-236a54582e39.mp4

smaddox-sf commented 2 years ago

might be related to #127

jgellin-sf commented 2 years ago

We suspect that this is not related to https://github.com/forcedotcom/try-code-builder-feedback/issues/127. We suspect that the problem is that the delete flows from notifications, and since notifications weren't flowing during blitz, the delete never happened. However, there will always be some small gap between when someone runs out of usage and the delete finally flows from the notifications. In this gap we should detect this situation and allow a user to delete their environment.

jheikes515 commented 2 years ago

Was able to reproduce this in CBD 0.9.0.4, so the modifications did not fix this issue. Worth noting is that I received the initial welcome emails, but no warnings that my workspace was about to be deleted - possibly because the timeout I'd set was lower than our notification schedule.

jheikes515 commented 2 years ago

Just confirmed that the above is true - once I received the email stating that my CB trial was over, I was able to return to the dashboard and the workspace had been deleted. This issue isn't gone, but now only appears to occur when CBD trial times out and the user goes back to CBD prior to the notification/workspace deletion. This isn't something that's likely to happen often with a standard, 20-hour trial, but could. So we need to consider further what to do to prevent this situation since it could come up in GA as well, when a user hits their usage limit for the month.

smaddox-sf commented 2 years ago

Thanks for tracking this down @jheikes515 ! Good to know that it seems to be an edge case for customer usage.

One question - So if I create a CB environment it and delete it before my time is up, it will be successful, right? (meaning that I can delete without error and return to CB Dashboard and create a new CB environment without error)

jheikes515 commented 2 years ago

@smaddox-sf Yes, I just verified that deletions work as expected if the environment has not yet expired. The bug now only happens if the user attempts to go back to it after expiry, but before the "beta finished - environment deleted" notification goes out.

jheikes515 commented 2 years ago

I'm going through this again to check something else, and now I'm seeing the issue again. Still seeing the dialogs over an hour after my workspace was deleted, so this definitely needs further work.

smaddox-sf commented 2 years ago

@jheikes515 - Checking back on this...can it be closed? From the prior comments, it seems like this has been pinned down to a very narrow edge case. Is that right?

jheikes515 commented 2 years ago

Stephanie - you are correct.

JENNETTE HEIKES Lead Member of Technical Staff | Salesforce Mobile: 937-623-4814

On Wed, Jun 8, 2022 at 4:29 PM smaddox-sf @.***> wrote:

@jheikes515 https://github.com/jheikes515 - Checking back on this...can it be closed? From the prior comments, it seems like this has been pinned down to a very narrow edge case. Is that right?

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