Unfamiliar with MacOS, Dataloader Installation Issues

[littlegreenguy24]

Describe the bug Installing Dataloader on a Mac running Ventura 13.1 on an M2 chip. I have downloaded Java as instructed, and successfully installed Dataloader on my computer. When I click on the program to open it, it flashes, and then does nothing. I have done a fair amount of googling, and it seems that Dataloader doesn't always "point" to Azul Zulu, which might be my issue? However, I do not know how to check to be sure, nor fix that if it is the issue. If anyone can help, and give me very clear instructions I would appreciate it! I'm not totally familiar with using the terminal to check or fix issues on a Mac.

To Reproduce Steps to reproduce the behavior:

1. Go to the Dataloader folder where it is installed.
2. Click on the program.
3. Nothing happens

Expected behavior Dataloader launches and I can log in!

Desktop (please complete the following information):

• OS: Ventura 13.1, M2 chip
• Version 61.0.0

[ashitsalesforce]

Hi @littlegreenguy24 , I am assuming that you are clicking on install.command. Try launching it from Mac Terminal . Here are the steps:

• launch Terminal.app, located in Utilities folder, from Finder
• cd <data loader installation folder>
• ./install.command

The console output will give you information on what's going wrong. Most likely your PATH environment variable is set to use a java version that's older than v17. You can also check for this by executing java --version to see which java version is picked up by data loader.

[littlegreenguy24]

Thank you so much @ashitsalesforce I was able to install it correctly, and I am clicking on the installed desktop shortcut and the program file in the installed folder. Would that change your advice?

[ashitsalesforce]

@littlegreenguy24 , you must be clicking on dataloader.app in the installed folder. Try clicking on dataloader_console in the installed folder and share the messages that show up in the command line console so that we can troubleshoot the issue further.

[littlegreenguy24]

Thank you @ashitsalesforce, I appreciate the direct instruction! This is what I got:

[REDACTED] ~ % /Users/me/Desktop/DataLoader\ Files/v61.1.0/dataloader_console ; exit; /Users/me/Desktop/DataLoader Files/v61.1.0/dataloader_console: line 3: /Users/me/Desktop/DataLoader: No such file or directory /Users/me/Desktop/DataLoader Files/v61.1.0/dataloader_console: line 5: runDataLoader: command not found

Saving session... ...copying shared history... ...saving history...truncating history files... ...completed.

[Process completed]

That is the correct file path.

[ashitsalesforce]

Thanks @littlegreenguy24 . There is a bug in the launch script that's triggered if the installation folder path has a space character, which is the case for you ...\DataLoader Files\.... There are 2 workarounds:

1. Reinstall in /Users/me/Desktop/DataLoaderFiles/ or a similar folder where the full path has no space character.
2. Modify /Users/me/Desktop/DataLoader Files/v61.1.0/dataloader_console script to the following:

#!/bin/bash
DL_INSTALL_ROOT="$(dirname "$(readlink -f "$0")")"
source "${DL_INSTALL_ROOT}/util/util.sh"

runDataLoader $@

[ashitsalesforce]

closing as the fix is checked in.