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formtools / module-data_visualization

The Data Visualization module.
https://docs.formtools.org/modules/data_visualization/
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Activity Chart bug - Unable to create visualization #20

Closed tkelling closed 5 years ago

tkelling commented 5 years ago

Hello,

I'm unable to create "activity chart" data visualization. Every time I try, I get a 500 error. I can create "field chart" data visualization without this error.

Since the last time I used this feature without any problem, we have updated to version 3.0 (and now 3.0.10). We also have the current version of the module 2.1.0.

Any suggestions about how to fix this?

Thanks,

Thad

benkeen commented 5 years ago

Hey @tkelling, hmm that's a strange one. Do you get 500 errors on any other page within Form Tools or just this one?

Could you check your PHP error logs on your server to see if it provides? You could also try adding this line to your global/config.php file so it outputs more errors to the screen:

$g_default_error_reporting = 2047;
tkelling commented 5 years ago

Hi @benkeen, thanks for taking a look at this.

No, I don't get 500 errors on any other page in Form Tools. It only happens when trying to create this type of visualization. It worked fine before upgrading to 3.0 last year.

Below is my error log in case that helps you.

I tried adding that line to my config.php file. It didn't seem to do anything. The only error I received in my browser was still just the 500 page error.

########### ERROR LOG ###########

FastCGI: server "/usr/lib/cgi-bin/php5-fcgi" stderr: PHP message: PHP Fatal error: Uncaught --> Smarty Compiler: Syntax error in template "file:/services/web/[my-website-URL]/formtools/modules/data_visualization/templates/activity_charts/add.tpl" on line 68 "{chart_date_range_dropdown name_id="date_range" default=$module_settings.activity_chart_date_range}" unknown tag "chart_date_range_dropdown" <-- , referer: https://[my-website-URL]/formtools/modules/data_visualization/ [Mon Jan 21 09:50:37.188565 2019] [:error] [pid 122906:tid 140503320315648] [client 155.97.74.165:59352] FastCGI: server "/usr/lib/cgi-bin/php5-fcgi" stderr: thrown in /services/web/[my-website-URL]/formtools/vendor/smarty/smarty/libs/sysplugins/smarty_internal_templatecompilerbase.php on line 68, referer: https://[my-website-URL]/formtools/modules/data_visualization/ [Mon Jan 21 09:50:41.788012 2019] [:error] [pid 122763:tid 140503219603200] [client 155.97.74.165:59356] FastCGI: server "/usr/lib/cgi-bin/php5-fcgi" stderr: PHP message: PHP Fatal error: Uncaught --> Smarty Compiler: Syntax error in template "file:/services/web/[my-website-URL]/formtools/modules/data_visualization/templates/activity_charts/add.tpl" on line 68 "{chart_date_range_dropdown name_id="date_range" default=$module_settings.activity_chart_date_range}" unknown tag "chart_date_range_dropdown" <-- , referer: https://[my-website-URL]/formtools/modules/data_visualization/ [Mon Jan 21 09:50:41.788088 2019] [:error] [pid 122763:tid 140503219603200] [client 155.97.74.165:59356] FastCGI: server "/usr/lib/cgi-bin/php5-fcgi" stderr: thrown in /services/web/[my-website-URL]/formtools/vendor/smarty/smarty/libs/sysplugins/smarty_internal_templatecompilerbase.php on line 68, referer: https://[my-website-URL]/formtools/modules/data_visualization/

nelsondcosta23 commented 5 years ago

hmm i have a problem to, i think its the same...

When i go to " DOMAIN/modules/data_visualization/activity_charts/add.php "

I have a blank page :S

benib596 commented 5 years ago

Hi Ben,

Even I too getting the same error.

Fatal error: Uncaught --> Smarty Compiler: Syntax error in template "file:C:\xampp\htdocs\7servos\modules\data_visualization\templates\activity_charts\add.tpl" on line 68 "{chart_date_range_dropdown name_id="date_range" default=$module_settings.activity_chart_date_range}" unknown tag "chart_date_range_dropdown" <-- thrown in C:\xampp\htdocs\7servos\vendor\smarty\smarty\libs\sysplugins\smarty_internal_templatecompilerbase.php on line 68

benkeen commented 5 years ago

Heya, anyone able to give me temporary access to your env to debug this? I don't see why it would occur, honestly, so I kinda need to look at it directly to get an idea of what's going on. If so, email me at ben.keen@gmail.com and I'll look at it this weekend.

benkeen commented 5 years ago

Apologies! This is a bug - I had a modified version I was using locally that didn't have this problem. I'll release an update today that patches this issue. Thanks for giving me access, @nelsondcosta23!