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forwardemail / free-email-forwarding

The best free email forwarding for custom domains. Visit our website to get started (SMTP server)
https://forwardemail.net
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[fix] Backscatter #296

Closed atrauzzi closed 2 hours ago

atrauzzi commented 2 hours ago

I don't know who I need to reach out to in order to get this addressed, but my domain that is forwarded by forwardemail.net is constantly getting listed on the backscatter blacklist and it's impacting my ability to receive emails.

I've reached out to support numerous times, and they're not responding.

What's going on? I'm a paying customer of forwardemail, so hopefully this is something that can be resolved?

titanism commented 2 hours ago

@atrauzzi can you share your support ticket # here by chance?

titanism commented 2 hours ago

@atrauzzi backscatter is only checked on a certain edge case, and for IP addresses typically only

(typically mailer-daemon@, postmaster@, root@ username portion and the IP address is not allowlisted

also you can request removal at https://www.backscatterer.org/index.php?target=test&

titanism commented 2 hours ago

btw if your IP is sending backscatter then you definitely need to fix your mail server / IP address reputation (could be an open relay; read the backscatter link for more insight above)