We identified a connection issue that was unmonitored with a Redis connection to our MX servers. This has been resolved and we have put monitoring in place. Thank you for your patience.

Artic6 commented 4 months ago

          We identified a connection issue that was unmonitored with a Redis connection to our MX servers.  This has been resolved and we have put monitoring in place.  Thank you for your patience.

Originally posted by @titanism in https://github.com/forwardemail/status.forwardemail.net/issues/868#issuecomment-2091091249

Artic6 commented 4 months ago

This is not fixed. I’m getting connection timeout right now from exchange online to your service.

If it is fixed is broken itself again you forwarding wait times are 5 1/2 minutes

leng-yue commented 4 months ago

The waiting time is super long in last few days, it takes minutes to receive emails.

Artic6 commented 4 months ago

Yes, but why is it so long, you also seem to miss this point that your servers are actually in timing out to request from other mail systems?

It should not be acceptable for emails to take five minutes, If this is in your terms of service that it can take extended period of time to receive emails please let me know so I can move off your infrastructure or at least consider options.

Your monitoring seems to say everything is online even though emails have been delayed by up to 5 minutes.

Lee Croucher 🐻| @.*** | w:https://a6n.co.uk http://www.a6n.co.uk/ http://facebook.com/artic6 http://us.linkedin.com/in/artic6 http://twitter.com/artic6 http://flickr.com/photos/croucher_lee http://itunes.apple.com/app/artic6 http://drive.google.com/artic6

On Fri, 14 Jun 2024 at 10:43, Leng Yue @.***> wrote:

The waiting time is super long in last few days, it takes minutes to receive emails.

— Reply to this email directly, view it on GitHub https://github.com/forwardemail/status.forwardemail.net/issues/1048#issuecomment-2167656899, or unsubscribe https://github.com/notifications/unsubscribe-auth/AAD7S725IBDFIU6DR4WTGT3ZHK3NDAVCNFSM6AAAAABJJV7GKOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCNRXGY2TMOBZHE . You are receiving this because you authored the thread.Message ID: @.***>

titanism commented 4 months ago

Hi there @Artic6 and thanks for posting - we mainly monitor support requests using our new system, but we still try to stay active on GitHub. Apologies for delay in our response here. A few questions so we can help out further:

Can you share if these are timeout issues to our IMAP, SMTP, POP3, or other MX servers?
Is this from Microsoft Exchange Online or is it via live.com or something else?
What specific status code and error/timeout message are you receiving?

Our engineers will happily dive in to help if we can get a bit more detail on where exactly you're seeing timeout issues.

Artic6 commented 4 months ago

This is SMTP to your MX servers coming from Exchange online, but this will be coming from anywhere that is using your service......

Reason: [{LED=450 4.4.317 Cannot connect to remote server [Message=451 4.4.0 Socket error: TimedOut] [LastAttemptedServerName=a6n.co.uk] [LastAttemptedIP=138.197.213.185:25] [SmtpSecurity=-2;-2] [ DBAEUR03FT013.eop-EUR03.prod.protection.outlook.com http://dbaeur03ft013.eop-eur03.prod.protection.outlook.com/ 2024-06-14T05:50:17.560Z 08DC8BDBA8934378]};{MSG=451 4.4.0 Socket error: TimedOu. OutboundProxyTargetIP: 138.197.213.185. OutboundProxyTargetHostName: a6n.co.uk

The domain a6n.co.uk is hosted on your service if you check the MX records, but the end goal is Google Mail, that is the error with Exchange Online (which I use at work) not being able to talk to your service, this is definitely you.......

138.197.213.185 mx1.forwardemail.net

This occurred when your website said it would take 5 minutes 15 seconds to get mails to google mail inboxes, like this but yellow and up at 5m........

[image: image.png]

The status page did also not detect this either, however you can see the 12 minute delay here in tracking.....

[image: image.png]

On Fri, 14 Jun 2024 at 17:02, titanism @.***> wrote:

Hi there @Artic6 https://github.com/Artic6 and thanks for posting - we mainly monitor support requests using our new system, but we still try to stay active on GitHub. Apologies for delay in our response here. A few questions so we can help out further:

Can you share if these are timeout issues to our IMAP, SMTP, POP3, or other MX servers?

Is this from Microsoft Exchange Online or is it via live.com or something else?

What specific status code and error/timeout message are you receiving?

Our engineers will happily dive in to help if we can get a bit more detail on where exactly you're seeing timeout issues.

— Reply to this email directly, view it on GitHub https://github.com/forwardemail/status.forwardemail.net/issues/1048#issuecomment-2168326976, or unsubscribe https://github.com/notifications/unsubscribe-auth/AAD7S75RACQM5AOKETTLDMDZHMHW3AVCNFSM6AAAAABJJV7GKOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCNRYGMZDMOJXGY . You are receiving this because you were mentioned.Message ID: @.***>

-- Lee Croucher 🐻| @.*** | w:https://a6n.co.uk http://www.a6n.co.uk/ http://facebook.com/artic6 http://us.linkedin.com/in/artic6 http://twitter.com/artic6 http://flickr.com/photos/croucher_lee http://itunes.apple.com/app/artic6 http://drive.google.com/artic6

leng-yue commented 4 months ago

Yes, but why is it so long, you also seem to miss this point that your servers are actually in timing out to request from other mail systems? It should not be acceptable for emails to take five minutes, If this is in your terms of service that it can take extended period of time to receive emails please let me know so I can move off your infrastructure or at least consider options. Your monitoring seems to say everything is online even though emails have been delayed by up to 5 minutes. Lee Croucher 🐻| @. | w:https://a6n.co.uk http://www.a6n.co.uk/ http://facebook.com/artic6 http://us.linkedin.com/in/artic6 http://twitter.com/artic6 http://flickr.com/photos/croucher_lee http://itunes.apple.com/app/artic6 http://drive.google.com/artic6 … On Fri, 14 Jun 2024 at 10:43, Leng Yue @.> wrote: The waiting time is super long in last few days, it takes minutes to receive emails. — Reply to this email directly, view it on GitHub <#1048 (comment)>, or unsubscribe https://github.com/notifications/unsubscribe-auth/AAD7S725IBDFIU6DR4WTGT3ZHK3NDAVCNFSM6AAAAABJJV7GKOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCNRXGY2TMOBZHE . You are receiving this because you authored the thread.Message ID: @.***>

I am a user instead of dev lol

titanism commented 4 months ago

Closing as we're investigating the delays from earlier this morning and this issue is being resolved over email

forwardemail / status.forwardemail.net

We identified a connection issue that was unmonitored with a Redis connection to our MX servers. This has been resolved and we have put monitoring in place. Thank you for your patience. #1048