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forwardemail / status.forwardemail.net

Status Page
https://status.forwardemail.net
MIT License
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Investigating IMAP/POP3 Connection Issues #1165

Closed titanism closed 1 month ago

titanism commented 1 month ago

We are currently investigating intermittent connection issues to IMAP/POP3 servers..

graemev commented 1 month ago

Yep, I'd noticed that my overnight tests were failing. Before reporting I checked the status, it showed all sites as green . Then I modified my overnight test. It was originally setup just to check that my system could send and receive email (e.g. not no internet connection or DNS etc) so it has calls to you, to gmail etc. I've now factored out the single call to pop on forwardemail because I noted it took more than5 minutes to check 1 mailbox that held 3 emails..... this caused a clash with the subsequent poll.

titanism commented 1 month ago

We're working on making it snappy and will follow up ASAP ⚡

vincentmaule commented 1 month ago

Is it known for how this has been happening for? Been facing issues for I think 15 hours.

I can see from the other issue how long it's been happening, thanks for keep us updated :)

titanism commented 1 month ago

We are working on this and rewriting a large portion of our underlying SQLite – WebSocket layer to be optimized and snappy and prevent issues like this from occuring. Rest assured we use our service ourselves, so this is critical we ensure reliability and speed to where it needs to be as we scale. It may take a few additional hours before the service is snappy again. Thank you for your patience 🙏

titanism commented 1 month ago

We are still working on optimizations here, and aim to deploy the fixes by this evening.

titanism commented 1 month ago

Our testing process is taking longer than expected, but we still aim to wrap things up and deploy the fixes and optimizations as soon as possible!

titanism commented 1 month ago

Great news folks, all our tests show drastic increase in performance and we've fixed all underlying bugs (including messages sometimes disappearing and then re-appearing).

Our new setup uses long-lived database connections to the SQLite mailboxes and is quite snappy.

We are doing one final test and then deploying.

titanism commented 1 month ago

We are deploying the fixes now.

titanism commented 1 month ago

🎉 We have successfully deployed the necessary fixes!

If you continue to have issues please contact us at support@forwardemail.net, fill out the help request form at https://forwardemail.net/help, join our Matrix chat channel at https://matrix.to/#/#forwardemail:matrix.org, or file an issue on GitHub.

Thank you for your patience 🙏