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FSA Approvals
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FBO user research #12

Open Jagusti opened 4 years ago

Jagusti commented 4 years ago
paulmurray-nb commented 4 years ago

A breakdown of the survey results

When you planned to start operating, at what point did you start your application?

More than 6 months before = 1/7 3-6 months before = 2/7 1-2 months before = 3/7 Less than 1 month before = 1/7

How did you find out you needed an Approval?

Where did you find information that supported you in your application?

Food Standards Agency = 3/7 Local Authority (Council) = 0/7 GOV.UK = 1/7 Trade or industry group = 0/7 Consultant (paid) = 1/7 Another food business = 1/7 Other = 1/7

What additional information or help did you use to complete your application?

None - I just followed the questions in the form = 1 The guidance notes at the end of the application form = 3 Information Pack downloaded from the FSA website = 3 Information Pack sent by the FSA = 0 Operating Policy downloaded from the FSA website = 1 Meat Industry Guide pack = 3 Information from my trade or industry group = 1 Advice from a consultant = 2 Advice from another food business = Other… = 3

How would you want to keep updated about the progress of your application?

Track online = 2 Email = 5 SMS text message = 0 Letter = 0 Other = 1 Face to face

How long did it take you to complete your application, including all the required supporting documentation?

Less than 2 hours = Less than 1 day = 2/7 Less than 1 week = 3/7 More than 1 week = 2/7

Which of the following supporting information did you already have when you started your application?

Layout plan = 7 Location map = 7 Food safety management system = 7 Cleaning and maintenance programs = 7 Waste collections and disposal arrangements = 7 Water supply arrangements and test results = 6 Pest control arrangements = 7 Welfare procedures = 2 CCTV locations = 1

How straightforward did you find the different parts of the approval process? [Finding out about getting FSA approval]

Clear and Easy = 7/7 Confusing = 0/0 Difficult = 0/0 Intimidating = 0/0 NA = 0/0

How straightforward did you find the different parts of the approval process? [Completing and submitting the application form]

Clear and Easy = 7/7 Confusing = 0/0 Difficult = 0/0 Intimidating = 0/0 NA = 0/0

How straightforward did you find the different parts of the approval process? [Advisory visit]
Clear and Easy = 5/7 Confusing = 0/0 Difficult = 0/0 Intimidating = 0/0 NA = 2/7

How straightforward did you find the different parts of the approval process? [Initial veterinary inspection]

Clear and Easy = 7/7 Confusing = 1/7 Difficult = 0/0 Intimidating = 0/0 NA = 0/0

How straightforward did you find the different parts of the approval process? [Followup inspection visits]

Clear and Easy = 6/7 Confusing = 0/0 Difficult = 0/0 Intimidating = 0/0 NA = 1/7

How straightforward did you find the different parts of the approval process? [Getting conditionally approved]

Clear and Easy 7/7 Confusing = 0/0 Difficult = 0/0 Intimidating = 0/0 NA = 0/0

How straightforward did you find the different parts of the approval process? [Getting full approval]

Clear and Easy 6/7 Confusing = 0/0 Difficult = 0/0 Intimidating = 0/0 NA = 1/7

How straightforward did you find the different parts of the approval process? [Keeping updated about progress]

Clear and Easy 7/7 Confusing = 0/0 Difficult = 0/0 Intimidating = 0/0 NA = 0/0

How did you find the length of time it took to get Full Approval?

It all took way longer than it should have = 0/0 It was quite long, but okay = 0/0 Everything happened at a good pace = 7/7 It was too fast and we struggled to be ready for the next stage = 0/0

paulmurray-nb commented 4 years ago

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