As is: When user failed/pass SLA, there no notification or warining about it. There's no report or chart to let the manager user or admin user to view and manage.
To be:
Create a report/Chart for manager/admin user to manage if their people pass organization's SLA or not.
User who has tasks relate to SLA will receive notification when he/she run out of time.
Manager/Admin will receive notification when an users failed his/her SLA.
As is: When user failed/pass SLA, there no notification or warining about it. There's no report or chart to let the manager user or admin user to view and manage. To be: