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frappe / erpnext

Free and Open Source Enterprise Resource Planning (ERP)
https://erpnext.com
GNU General Public License v3.0
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Email for Opportunity is not working #3861

Closed justinlusg closed 8 years ago

justinlusg commented 8 years ago

1) Email account (sales@agtech.com.sg) has been setup correctly and appended to Opportunity 2) Emails are sent to sales@agtech.com.sg and mails are checked and removed from the server 3) Emails does not appear under communications and neither are opportunities created 4) The emails just vanished 5) Weirdly ONLY email sent from info@agtech.com.sg are appended correctly. All other emails does not work. Tried from many different domains, sent from different servers and only emails from info@agtech.com.sg email gets appended. 6) All other email accounts (e.g. support@agtech.com.sg for Issues, hr@agtech.com.sg for Job Applicants) works perfectly

Not sure if the issue is with appending emails to opportunity.

justinlusg commented 8 years ago

Ok, I realised it's because there is a mandatory field which I've made mandatory and the system is unable to create a new lead, hence unable to create an opportunity.

anandpdoshi commented 8 years ago

But afaik we ignore mandatory fields and just insert it. Let me look into it.

Sent from my phone

On 12-Aug-2015, at 8:23 pm, justinlusg notifications@github.com wrote:

Ok, I realised it's because there is a mandatory field which I've made mandatory and the system is unable to create a new lead, hence unable to create an opportunity.

— Reply to this email directly or view it on GitHub.

justinlusg commented 8 years ago

@anandpdoshi just for information, the mandatory field is a custom field that was created, linked to Sales Person and made mandatory.