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frappe / helpdesk

Modern, Streamlined, Free and Open Source Customer Service Software
https://frappe.io/helpdesk
GNU Affero General Public License v3.0
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Not able to resolve the issue on HelpDesk. #1661

Closed precihole closed 1 week ago

precihole commented 8 months ago

we are not able to resolve the issue when click on resolve option. helpdesk issue on helpdesk in erpnext.

shadrak98 commented 8 months ago

Do you see any error in the console or network tab of the browser? Please share some more details.

precihole commented 8 months ago

Do you see any error in the console or network tab of the browser? Please share some more details.

As we have a supplier linked in the contact so how to resolve that issue.

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precihole commented 8 months ago
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Traceback (most recent call last): File "apps/frappe/frappe/app.py", line 95, in application response = frappe.api.handle() File "apps/frappe/frappe/api.py", line 55, in handle return frappe.handler.handle() File "apps/frappe/frappe/handler.py", line 47, in handle data = execute_cmd(cmd) File "apps/frappe/frappe/handler.py", line 85, in execute_cmd return frappe.call(method, frappe.form_dict) File "apps/frappe/frappe/init.py", line 1628, in call return fn(*args, *newargs) File "apps/frappe/frappe/client.py", line 189, in set_value doc.save() File "apps/frappe/frappe/model/document.py", line 309, in save return self._save(args, kwargs) File "apps/frappe/frappe/model/document.py", line 342, in _save self._validate_links() File "apps/frappe/frappe/model/document.py", line 887, in _validatelinks frappe.throw(("Could not find {0}").format(msg), frappe.LinkValidationError) File "apps/frappe/frappe/init.py", line 540, in throw msgprint( File "apps/frappe/frappe/init.py", line 508, in msgprint _raise_exception() File "apps/frappe/frappe/init.py", line 454, in _raise_exception raise raise_exception(msg) frappe.exceptions.LinkValidationError: Could not find Customer: GST Difference

This is coming because of customer field is fetching supplier name in customer

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precihole commented 8 months ago

@shadrak98 ...

sumitbhanushali commented 4 months ago

@precihole are you still facing this issue? Customer field fetches from HD Customer doctype. Check if you have put incorrect data by any chance

Also, update the app and let me know if issue persists

RitvikSardana commented 1 week ago

Closing the issue due to inactivity, reopen if the issue still persists