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frappe / helpdesk

Modern, Streamlined, Free and Open Source Customer Service Software
https://frappe.io/helpdesk
GNU Affero General Public License v3.0
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Displaying Custom Fields on Customer Portal Help Desk i #1662

Open shubhampreciholesports opened 9 months ago

shubhampreciholesports commented 9 months ago

I have added a custom field to the HD Ticket (Help Desk Ticket) in my system, and I would like this field to be visible on the Customer Portal, specifically in the Help Desk section. However, the field is not currently displaying on the portal. How can I ensure that this custom field appears on the Customer Portal's Help Desk interface?

kittiu commented 5 months ago

You should add that field in HD Ticket Template also, for it to appear. For example, in my case, I added new field "custom_reference" in HD Ticket DocType

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PedroJACorreia commented 2 months ago

Ia there a way to choose a specific Template when opening a new Ticket? Such as when opening a new Ticket, selecting a Ticket Type before the rest of the form, which then loads the custom fields of the respective Ticket Template?