UX Feedback: Club past conversations

frappe / helpdesk

Modern, Streamlined, Free and Open Source Customer Service Software

https://frappe.io/helpdesk

GNU Affero General Public License v3.0

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UX Feedback: Club past conversations #1734

Open NehaSan16 opened 3 months ago

NehaSan16 commented 3 months ago

Similar to Gmail thread, we could club the older conversations and show a limited preview. This will save time scrolling over past threads and improve agent productivity.

NehaSan16 commented 3 months ago

I noticed an old screenshot, which looks cleaner