I've created multiple Ticket Types and multiple Ticket Templates with customized fields.
However, on the Customer Portal, when opening a "New Ticket", the form used is always the Default one.
Is there a way to have the Customer choose a Ticket Type when opening a new Ticket, in turn displaying the correct fields of the Ticket Template connected to that Ticket Type?
What I'm trying to do is have different forms for specific Ticket Types so that customers have to fill up the fields associated with the type of Ticket they wish to open.
I've created multiple Ticket Types and multiple Ticket Templates with customized fields. However, on the Customer Portal, when opening a "New Ticket", the form used is always the Default one. Is there a way to have the Customer choose a Ticket Type when opening a new Ticket, in turn displaying the correct fields of the Ticket Template connected to that Ticket Type?
What I'm trying to do is have different forms for specific Ticket Types so that customers have to fill up the fields associated with the type of Ticket they wish to open.