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frappe / helpdesk

Modern, Streamlined, Free and Open Source Customer Service Software
https://frappe.io/helpdesk
GNU Affero General Public License v3.0
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Error in creating a new ticket #2029

Open amrit-citrusleaf opened 4 weeks ago

amrit-citrusleaf commented 4 weeks ago

Information about bug

Installed Helpdesk with main branch on a existing bench (v15)

When creating a new ticket, the following error is coming-

/api/method/helpdesk.helpdesk.doctype.hd_ticket.api.new DoesNotExistError

image

Checking the code confirms that this whitelisted method exists. Not sure why its throwing HTTP 404 error.

Version

erpnext 15.38.0 frappe 15.43.0 helpdesk 1.0.0 hrms 15.31.0 india_compliance 15.13.3 payments 0.0.1

Installation method

None

Relevant log output / Stack trace / Full Error Message.

No response

amrit-citrusleaf commented 5 days ago

@RitvikSardana - can you please look into it? I am still getting this error after 3 weeks, even after updating on the latest version

RitvikSardana commented 5 days ago

This could be a permission issue, it is not replicable on the local server or on production issue.

amrit-citrusleaf commented 5 days ago

so, how do I fix it? Is this issue coming because of ERPNext?

I installed Desk on a fresh bench without ERPNext and it worked.

On Mon, 25 Nov 2024 at 12:15, RitvikSardana @.***> wrote:

This could be a permission issue, it is not replicable on the local server or on production issue.

— Reply to this email directly, view it on GitHub https://github.com/frappe/helpdesk/issues/2029#issuecomment-2496995182, or unsubscribe https://github.com/notifications/unsubscribe-auth/AE2JR44YLJS7YSTD27Y63OD2CLBP5AVCNFSM6AAAAABRAALJNGVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDIOJWHE4TKMJYGI . You are receiving this because you authored the thread.Message ID: @.***>

TurkerTunali commented 22 hours ago

We also faced that error. Unfortunately we had to create a SLA with 3 priorities (Low, Mid and High). Then we can create a ticket.