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frappe / twilio-integration

Twilio integration for ERPNext
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Where is the phone icon to start a call? #48

Closed joscasjac closed 8 months ago

joscasjac commented 8 months ago

I followed all the instructions in the repo but did not find a phone button to start the call from.

image

joscasjac commented 8 months ago

I think it was a cache issue.

fadilsid commented 8 months ago

@joscasjac Where you able to integrate twilio in ErpNext version-15?

joscasjac commented 8 months ago

Yes, It was just a cache issue, I erased the cache after following the instructions and the phone icon appeared.

On Wed, Dec 27, 2023, 7:39 AM Fadil Siddique @.***> wrote:

Where you able to integrate twilio in ErpNext version-15?

— Reply to this email directly, view it on GitHub https://github.com/frappe/twilio-integration/issues/48#issuecomment-1870315608, or unsubscribe https://github.com/notifications/unsubscribe-auth/AOZIXY5MTPSSNJ7BQOV4VMTYLQQHNAVCNFSM6AAAAABBDPEQMCVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQNZQGMYTKNRQHA . You are receiving this because you modified the open/close state.Message ID: @.***>

fadilsid commented 8 months ago

Yes, It was just a cache issue, I erased the cache after following the instructions and the phone icon appeared.

On Wed, Dec 27, 2023, 7:39 AM Fadil Siddique @.***> wrote:

Where you able to integrate twilio in ErpNext version-15?

— Reply to this email directly, view it on GitHub https://github.com/frappe/twilio-integration/issues/48#issuecomment-1870315608, or unsubscribe https://github.com/notifications/unsubscribe-auth/AOZIXY5MTPSSNJ7BQOV4VMTYLQQHNAVCNFSM6AAAAABBDPEQMCVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQNZQGMYTKNRQHA . You are receiving this because you modified the open/close state.Message ID: @.***>

Thanks. Does incoming and outgoing calls works twilio_integration?. Is there a pop-up for incoming calls?

joscasjac commented 8 months ago

I tested outgoing calls and worked, still haven't tested incoming calls or WhatsApp notifications.

I will test incoming calls later today and let you know.

On Wed, Dec 27, 2023, 8:01 AM Fadil Siddique @.***> wrote:

Yes, It was just a cache issue, I erased the cache after following the instructions and the phone icon appeared.

On Wed, Dec 27, 2023, 7:39 AM Fadil Siddique @.***> wrote:

Where you able to integrate twilio in ErpNext version-15?

— Reply to this email directly, view it on GitHub

48 (comment)

https://github.com/frappe/twilio-integration/issues/48#issuecomment-1870315608 , or unsubscribe

https://github.com/notifications/unsubscribe-auth/AOZIXY5MTPSSNJ7BQOV4VMTYLQQHNAVCNFSM6AAAAABBDPEQMCVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQNZQGMYTKNRQHA . You are receiving this because you modified the open/close state.Message ID: @.***>

Thanks. Does incoming and outgoing calls works twilio_integration?. Is there a pop-up for incoming calls?

— Reply to this email directly, view it on GitHub https://github.com/frappe/twilio-integration/issues/48#issuecomment-1870332996, or unsubscribe https://github.com/notifications/unsubscribe-auth/AOZIXYYZLT3UTNAYUE5B443YLQS2DAVCNFSM6AAAAABBDPEQMCVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQNZQGMZTEOJZGY . You are receiving this because you were mentioned.Message ID: @.***>

fadilsid commented 8 months ago

I tested outgoing calls and worked, still haven't tested incoming calls or WhatsApp notifications.

I will test incoming calls later today and let you know.

On Wed, Dec 27, 2023, 8:01 AM Fadil Siddique @.***> wrote:

Yes, It was just a cache issue, I erased the cache after following the instructions and the phone icon appeared.

On Wed, Dec 27, 2023, 7:39 AM Fadil Siddique @.***> wrote:

Where you able to integrate twilio in ErpNext version-15?

— Reply to this email directly, view it on GitHub

48 (comment)

https://github.com/frappe/twilio-integration/issues/48#issuecomment-1870315608 , or unsubscribe

https://github.com/notifications/unsubscribe-auth/AOZIXY5MTPSSNJ7BQOV4VMTYLQQHNAVCNFSM6AAAAABBDPEQMCVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQNZQGMYTKNRQHA . You are receiving this because you modified the open/close state.Message ID: @.***>

Thanks. Does incoming and outgoing calls works twilio_integration?. Is there a pop-up for incoming calls?

— Reply to this email directly, view it on GitHub https://github.com/frappe/twilio-integration/issues/48#issuecomment-1870332996, or unsubscribe https://github.com/notifications/unsubscribe-auth/AOZIXYYZLT3UTNAYUE5B443YLQS2DAVCNFSM6AAAAABBDPEQMCVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQNZQGMZTEOJZGY . You are receiving this because you were mentioned.Message ID: @.***>

Thanks a lot. If you could put a link of any documentations you are referring to will be really helpful.

fadilsid commented 8 months ago

@joscasjac where am I supposed to see the call icon. I have followed the documentation. The call Icon is not showing along with the mobile number field in contacs. I have cleared the cache and did bench migrate as well but no luck.

fadilsid commented 8 months ago

@joscasjac where am I supposed to see the call icon. I have followed the documentation. The call Icon is not showing along with the mobile number field in contacs. I have cleared the cache and did bench migrate as well but no luck.

This worked. Getting below error while making the call.

IMG-20231227-WA0043.jpg

joscasjac commented 8 months ago

Go to the twilio console and you will see the account SID and the Auth Token

Go to the erpnext and go to twilio settings and add those there.

Create a new twilio number, and make sure it has voice capability.

Add the permission to call in the country you need to call to.

Then you will have to go into the voice call setting list, select your twilio number and click save.

Then create a contact with a primary number and mobile number, save it.

do CTRL + SHIFT + R to reload with an empty cache.

you should see the icon in there

image

It seems you have some permissions errors in the screenshot make sure your twilio settings are okay, that you have a number with the permission to call, that you have permissions to call to that country, that you have assigned a number to your user in the voice call setting list.

fadilsid commented 8 months ago

Thank you for the detailed reply. Issue is with my production environment. In my local server it's working. I have contacted the twilio support.

fadilsid commented 8 months ago

@joscasjac I was able to do the outgoing calls successfully but there were some problems with updating status in call logs. When I hang up the call from my phone the status in call logs is supposed to be Busy instead it's showing Completed. Do you also have the same issues?