search

freeotp / freeotp-ios

Apache License 2.0
686 stars 173 forks source link

Updated Phone OTP empty #231

Open itsAme247 opened 3 years ago

itsAme247 commented 3 years ago

Got a big problem just updated my phone and my Accounts are all gone

justin-stephenson commented 3 years ago

Can you please clarify what is meant by 'updated my phone', did you update the iOS version, or something more?

justin-stephenson commented 3 years ago

Please make sure that you take an 'encrypted' backup, otherwise the Apple Keychain items(tokens) are not included.

Backup and restore is tested using the normal Apple procedures in https://support.apple.com/en-us/HT203977

If you are able to reproduce this issue please provide more detail about how to reproduce, iOS/Phone/FreeOTP version etc.

github-account1111 commented 3 years ago

Are you saying if I create and use a new Apple ID on a new phone I will not be able to restore a freeotp backup?

itsAme247 commented 3 years ago

I lost mine doing a straight transfer using iCloud with the phone

Ritu13-glitch commented 3 years ago

Same problem. The app is empty after transferring to a new phone. Quitte badly stuck and unable to access Facebook or Messenger on the phone. Has anyone found a solution to this yet?

lalamover commented 3 years ago

I have the same problem. I tried everything:

FreeOTP is always restored to the target iOS device BUT it never has any tokens inside T_T

justin-stephenson commented 2 years ago

Is this problem still reproducible ? @lalamover are you still unable to backup and restore tokens completely?

itsAme247 commented 2 years ago

Yes still unable to access

Kind regards

Harry Lawson

On 1 Feb 2022, at 04:23, Justin Stephenson @.***> wrote:

 Is this problem still reproducible ? @lalamover are you still unable to backup and restore tokens completely?

— Reply to this email directly, view it on GitHub, or unsubscribe. Triage notifications on the go with GitHub Mobile for iOS or Android. You are receiving this because you authored the thread.

lalamover commented 2 years ago

Is this problem still reproducible ? @lalamover are you still unable to backup and restore tokens completely?

Hi @justin-stephenson. I forgot to mention the update in this thread. It's here in a separate thread: https://github.com/freeotp/freeotp-ios/issues/234#issuecomment-838882761

I was able to make it work on my iPhone 6s (iOS 14.5.1), so I'm guessing it's an iPad Air or iOS 12.X version issue.