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freeotp / freeotp-ios

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I can’t access to my code into app IPHONE #294

Open leon1412bode opened 2 years ago

leon1412bode commented 2 years ago

Hi i changed my iphone and when i restored my new iphone the app is crashed , don’t show the code , any solution My Phone : iphone 13 pro IOS : 16.1.1

thanks

ghost commented 2 years ago

Hi, same problem here.

After changing the phone (new one is a iPhone 13 Mini with iOS 16.1.1) the app worked for one day and showed the codes. But now it doesn't anymore.

In case it helps: The codes are secured with FaceID, the icons show a little lock in the corner.

Additional info: I did several restarts of app and/or device, but it didn't solve the problem.

A solution is very much appreciated.

JuaniBTS commented 1 year ago

Same problem here. Totally frustrated that I have all my accounts locked because of this issue.

gekro commented 1 year ago

Same issue here with iPhone 10 IOS16.1.2

CorneliaCraciun commented 1 year ago

Hello, I have the same problem here. Migrated all data from iphone 11 to 14 and when I press for a code nothing happens. Did anyone solve this issue?

ghost commented 1 year ago

Hi, fortunately I still had my old phone and was able to unlock the accounts. Then I was able to connect FreeOTP on the new device for all accounts with new QR codes. I know that's not really a solution and not always possible, but for me it was and it worked. And it seems to be the only way for now. I got no answer till now and did not see any reaction by the developers.

justin-stephenson commented 1 year ago

In case it helps: The codes are secured with FaceID, the icons show a little lock in the corner.

Please note that tokens secured with biometrics data will not be included in Apple iOS backups, by design. See https://github.com/freeotp/freeotp-ios/issues/243#issuecomment-940372097