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freescout-help-desk / freescout

FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)
https://freescout.net
GNU Affero General Public License v3.0
3.05k stars 501 forks source link

Reply as - Alias #1112

Closed vosika closed 3 years ago

vosika commented 3 years ago

How does Alias work in FreeScout? I see that I can set up a mailbox alias. But I don't see any other alias settings anywhere.

I would like to receive an email in one mailbox and have the opportunity to reply as an alias. I know HelpScout can do this. Can I do this in FreeScout?

cf39 commented 3 years ago

This is a basic helpdesk feature it would be a good to have, but it looks like aliases can currently only be used to receive mail.

freescout-helpdesk commented 3 years ago

In FreeScout mailboxes are connected to a single mail account, in mail services each mail account ha one email address, so it's impossible to send emails from different email addresses.

afawaz2 commented 2 years ago

With AWS SES and Microsoft 365 it is possible to attach multiple "Send As" permissions to a user thus allowing the same account to send with different email aliases.

LionelMarbot commented 1 year ago

Too bad this is not possible.