Feature Request: Merging Tickets Add previous contact to CC of parent ticket

freescout-help-desk / freescout

FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)

https://freescout.net

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Feature Request: Merging Tickets Add previous contact to CC of parent ticket #1314

Closed adamsewell closed 1 year ago

adamsewell commented 3 years ago

When merging tickets, it would be nice to have the other ticket submitter added to the ticket as CC.

fulldecent commented 3 years ago

This could be dangerous as a default

adamsewell commented 3 years ago

I disagree, this is pretty standard on most ticketing systems. It is on FreshDesk as well as HelpScout if I recall correctly. How could this be dangerous?

freescout-helpdesk commented 1 year ago

We'll leave this as it is.