Closed jake-the-just closed 3 years ago
In admin area or in the conversation?
The Problem only occurs in the admin area:
Do you have any custom modules activated?
It's actually possible to have >400 saved replies without problems: https://github.com/freescout-helpdesk/freescout/issues/1273
Ok, I have to check with our admin, may take a while as he is on vacation. I'll get back to you. Thanks for the quick responses so far!
Indeed we have the following Modules active:
How long are your Saved Replies? How many symbols each?
Sorry, due to the vacation season, the request has taken a back seat.
Our Saved replies have very different lengths. Short SR have e.g. 340 characters (including spaces), long SR can have about 5000 characters. Some SR contain (multiple) images, links and each SR has a fallback ({%customer.firstName%}).
Performance improved in Saved Replies Module v1.0.9
Hello, we recently moves from HS to FS and imported a bigger amount of saved replies. Right now we are using around 280 saved replies which I am trying to organize.
Doing that, I am facing a loading problem. Every time the page is refreshing it takes around a minute to load the side - sometimes it even crashes. Quite annoying, because as soon as I e.g. assign a mail to a category the page is reloaded
Thats the message I am getting if I am checking the developer tools: [Violation] Added non-passive event listener to a scroll-blocking event. Consider marking event handler as 'passive' to make the page more responsive. See
Could you fix this please?