Run Workflows Multiple Times

freescout-help-desk / freescout

FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)

https://freescout.net

GNU Affero General Public License v3.0

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Run Workflows Multiple Times #1887

Closed tn-zfrank closed 2 years ago

tn-zfrank commented 2 years ago

I have been using freescout for sometime now and enjoy the system. I would be willing to pay to have Multi-run support added to the workflows module.

Per-workflow toggle of Multi-Run support
Automatically catching and disabling a run-away workflow (A workflow that runs x amount of times in y period of time)

freescout-helpdesk commented 2 years ago

See https://github.com/freescout-helpdesk/freescout/wiki/Hire-Developer

minghuiyu commented 1 year ago

Being able to run automatic workflow multiple times is a key feature for ticketing systems, even the 20+ years old Requesttrackker has it (since the beginning). It's unfortunate that Freescount doesn't have it since from the beginning; it will be more and more difficult to add it later on. Hope @freescout-helpdesk team can revisit this design decision.