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freescout-help-desk / freescout

FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)
https://freescout.net
GNU Affero General Public License v3.0
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Mailbox name is not valid mUTF-7 #2399

Closed invmedia closed 1 year ago

invmedia commented 1 year ago

Hi!

I have two questions. 1) I have the same problem. I have installed versions 1.8.35. I am a new user of FreeScout. Yesterday I installed, connected the first inbox. I have the same error in the logs: "INBOX.Investments; Error: Mailbox name is not valid mUTF-7 (0.001 + 0.112 + 0.111 secs)" How can I fix it? I want to be able to access IMAP folders. 2) When I delete a message in FreeScout, will it also be deleted from the mail server if I have an IMAP connection?

Originally posted by @invmedia in https://github.com/freescout-helpdesk/freescout/issues/2002#issuecomment-1321136794

freescout-helpdesk commented 1 year ago
  1. It looks like you are using Dovecot as a mail server. The problem is on Dovecot's side, not on FreeScout's.
  2. https://github.com/freescout-helpdesk/freescout/wiki/FAQ#is-email-develed-from-my-mail-server-when-i-delete-in-freescout
invmedia commented 1 year ago

Thanks for the tips. Can I do something with this "Dovecot"? I have hosting with OVH. change hosting?

freescout-helpdesk commented 1 year ago

Unfortunately we have no idea. Contact mail server developers.

invmedia commented 1 year ago

I contacted OVH. They asked me to contact Free Scout to indicate which aspect of the mailbox exactly the mUTF-7 encoding in the error message described applies to. Could you please help me @freescout-helpdesk?

freescout-helpdesk commented 1 year ago

We have not idea. "Mailbox name is not valid mUTF-7" - this is the string returned by their server. Ask them to find this string in their code.