Incorrect customer email when reading incoming forwarded emails as new ticket

[freescout-helpdesk]

Originally posted by @elyazalee in https://github.com/freescout-helpdesk/freescout/issues/290#issuecomment-1367890741

    Hello,

Thanks for adding Fwd in French & German, but there is a problem with this feature:

[freescout-helpdesk]

Could you please attach the HTML of the email from Original Message window.

[elyazalee]

Hello :)

Header of the message received on mail client :

Content-Type: multipart/alternative; boundary=f2c9d4a844ff419ba87abf641e6d10919b9812807fa2cad021f87db8c9cd
Date: Tue, 27 Dec 2022 12:38:09 +0000 (UTC)
From: MyHeritage <notification@myheritage.com>
Mime-Version: 1.0
Message-ID: <2UCIx_gAS3OvzU_gBjWMqg@geopod-ismtpd-3-2>
Subject: XXXXXXXX Family Site =?UTF-8?B?ZXhjw6hkZQ==?= la taille limite de
 l'arbre
Reply-To: support@myheritage.com

Start HTML source received on Freescout :

<div class="elementToProof"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);"><br>
</span></div>
<div id="appendonsend"></div>
<hr style="display:inline-block;width:98%" tabindex="-1">
<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>De :</b> MyHeritage <notification@myheritage.com><br>
<b>Envoyé :</b> mardi 27 décembre 2022 13:38<br>
<b>À :</b> Loïc XXXXXXXXXX <loic@XXXXXXXXX.com><br>
<b>Objet :</b> XXXXXXX Family Site excède la taille limite de l'arbre</font>
<div> </div>
</div>

The concern is present as soon as the transferred mail is in the form: NAMEUSER email@domain.ext

Have a nice day !

[freescout-helpdesk]

We've made some changes in the master branch, so hopefully it will be fixed now.