Mobile Notifications - Not Receiving Push

[SecureCPU]

Recently for the past 1-2 weeks. we have not been receiving any push or browser notifications. I'm not sure what caused it. I tried to uninstall and reinstall the mobile notifications module, but that didn't help.

I have notifications setup via the twillio module, and that's the only thing that works right now.

Can someone please help me. Thanks!!

[freescout-helpdesk]

https://github.com/freescout-helpdesk/freescout/wiki/Installation-Guide#-if-browser-push-notifications-are-not-working

[SecureCPU]

It's also the push notifications on the mobile app.

Https is configured correctly, and I check all the other settings. I haven't changed anything, it just stopped working for some reason.

[SecureCPU]

Ok, So I'm getting browser notifications just fine. Just not any mobile notifications.

I tried uninstalling and reinstalling the app, but that didn't work either. I double-checked all the HTTPS settings and certificates, and everything is set correctly.

[freescout-helpdesk]

Check Manage > Logs > App Logs.

[SecureCPU]

web-server.log laravel-2023-01-04.log laravel-2023-01-03.log laravel-2023-01-02.log

These are the web-sever logs and laravel logs from today through the first of jan

[freescout-helpdesk]

There is nothing suspicious in logs. All we can suggest is already described in the Troubleshooting section here: https://freescout.net/module/mobile-notifications/

[SecureCPU]

I made an account on demo.freescout.net and tested mobile notifications. I'm not getting those either.

[freescout-helpdesk]

It means that push notifications are not enabled for the FreeScout app. See instructions at https://freescout.net/module/mobile-notifications/

[SecureCPU]

I found the issue, But every time a mobile notification comes through, the app crashes

Would anyone have any ideas?