Always problems with updating on production server

[Nexulo]

Hello,

unfortunately I have always problems updating to the latest version of freescout. I have now managed the update again, but had to start the update process twice via the WebUI of freescout and failed twice, and the WebUI did not work at all. After that I managed the update via ssh and tools/update.sh command.

Error logs: `[2023-01-03 07:28:25] production.ERROR: The process has been signaled with signal "9". {"exception":"[object] (Symfony\Component\Process\Exception\RuntimeException(code: 0): The process has been signaled with signal \"9\". at /path/to/support/freescout-dist/overrides/symfony/process/Process.php:434) [stacktrace]

0 /path/to/support/freescout-dist/overrides/symfony/process/Process.php(212): Symfony\Component\Process\Process->wait()

1 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Console/Scheduling/Event.php(201): Symfony\Component\Process\Process->run()

2 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Console/Scheduling/Event.php(176): Illuminate\Console\Scheduling\Event->runCommandInForeground(Object(Illuminate\Foundation\Application))

3 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Console/Scheduling/ScheduleRunCommand.php(59): Illuminate\Console\Scheduling\Event->run(Object(Illuminate\Foundation\Application))

4 [internal function]: Illuminate\Console\Scheduling\ScheduleRunCommand->handle()

5 /path/to/support/freescout-dist/overrides/laravel/framework/src/Illuminate/Container/BoundMethod.php(29): call_user_func_array(Array, Array)

6 /path/to/support/freescout-dist/overrides/laravel/framework/src/Illuminate/Container/BoundMethod.php(87): Illuminate\Container\BoundMethod::Illuminate\Container\{closure}()

7 /path/to/support/freescout-dist/overrides/laravel/framework/src/Illuminate/Container/BoundMethod.php(31): Illuminate\Container\BoundMethod::callBoundMethod(Object(Illuminate\Foundation\Application), Array, Object(Closure))

8 /path/to/support/freescout-dist/overrides/laravel/framework/src/Illuminate/Container/Container.php(549): Illuminate\Container\BoundMethod::call(Object(Illuminate\Foundation\Application), Array, Array, NULL)

9 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Console/Command.php(183): Illuminate\Container\Container->call(Array)

10 /path/to/support/freescout-dist/vendor/symfony/console/Command/Command.php(255): Illuminate\Console\Command->execute(Object(Symfony\Component\Console\Input\ArgvInput), Object(Illuminate\Console\OutputStyle))

11 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Console/Command.php(170): Symfony\Component\Console\Command\Command->run(Object(Symfony\Component\Console\Input\ArgvInput), Object(Illuminate\Console\OutputStyle))

12 /path/to/support/freescout-dist/vendor/symfony/console/Application.php(992): Illuminate\Console\Command->run(Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))

13 /path/to/support/freescout-dist/vendor/symfony/console/Application.php(255): Symfony\Component\Console\Application->doRunCommand(Object(Illuminate\Console\Scheduling\ScheduleRunCommand), Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))

14 /path/to/support/freescout-dist/vendor/symfony/console/Application.php(148): Symfony\Component\Console\Application->doRun(Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))

15 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Console/Application.php(88): Symfony\Component\Console\Application->run(Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))

16 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Console/Kernel.php(121): Illuminate\Console\Application->run(Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))

17 /path/to/support/freescout-dist/artisan(62): Illuminate\Foundation\Console\Kernel->handle(Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))

18 {main}

"} [2023-01-03 07:28:25] production.ERROR: The process has been signaled with signal "15". {"exception":"[object] (Symfony\Component\Process\Exception\RuntimeException(code: 0): The process has been signaled with signal \"15\". at /path/to/support/freescout-dist/overrides/symfony/process/Process.php:434) [stacktrace]

0 /path/to/support/freescout-dist/overrides/symfony/process/Process.php(212): Symfony\Component\Process\Process->wait()

1 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Console/Scheduling/Event.php(201): Symfony\Component\Process\Process->run()

2 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Console/Scheduling/Event.php(176): Illuminate\Console\Scheduling\Event->runCommandInForeground(Object(Illuminate\Foundation\Application))

3 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Console/Scheduling/ScheduleRunCommand.php(59): Illuminate\Console\Scheduling\Event->run(Object(Illuminate\Foundation\Application))

4 [internal function]: Illuminate\Console\Scheduling\ScheduleRunCommand->handle()

5 /path/to/support/freescout-dist/overrides/laravel/framework/src/Illuminate/Container/BoundMethod.php(29): call_user_func_array(Array, Array)

6 /path/to/support/freescout-dist/overrides/laravel/framework/src/Illuminate/Container/BoundMethod.php(87): Illuminate\Container\BoundMethod::Illuminate\Container\{closure}()

7 /path/to/support/freescout-dist/overrides/laravel/framework/src/Illuminate/Container/BoundMethod.php(31): Illuminate\Container\BoundMethod::callBoundMethod(Object(Illuminate\Foundation\Application), Array, Object(Closure))

8 /path/to/support/freescout-dist/overrides/laravel/framework/src/Illuminate/Container/Container.php(549): Illuminate\Container\BoundMethod::call(Object(Illuminate\Foundation\Application), Array, Array, NULL)

9 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Console/Command.php(183): Illuminate\Container\Container->call(Array)

10 /path/to/support/freescout-dist/vendor/symfony/console/Command/Command.php(255): Illuminate\Console\Command->execute(Object(Symfony\Component\Console\Input\ArgvInput), Object(Illuminate\Console\OutputStyle))

11 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Console/Command.php(170): Symfony\Component\Console\Command\Command->run(Object(Symfony\Component\Console\Input\ArgvInput), Object(Illuminate\Console\OutputStyle))

12 /path/to/support/freescout-dist/vendor/symfony/console/Application.php(992): Illuminate\Console\Command->run(Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))

13 /path/to/support/freescout-dist/vendor/symfony/console/Application.php(255): Symfony\Component\Console\Application->doRunCommand(Object(Illuminate\Console\Scheduling\ScheduleRunCommand), Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))

14 /path/to/support/freescout-dist/vendor/symfony/console/Application.php(148): Symfony\Component\Console\Application->doRun(Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))

15 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Console/Application.php(88): Symfony\Component\Console\Application->run(Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))

16 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Console/Kernel.php(121): Illuminate\Console\Application->run(Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))

17 /path/to/support/freescout-dist/artisan(62): Illuminate\Foundation\Console\Kernel->handle(Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))

18 {main}

"} [2023-01-03 07:28:48] production.ERROR: Error: rename(/path/to/support/freescout-dist/vendor,/path/to/support/freescout-dist/storage/app/updater/1.8.45/vendor_tmp) [function.rename.php]: No such file or directory; File: /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Filesystem/Filesystem.php (203)
[2023-01-03 07:30:28] production.ERROR: Class "Barryvdh\Debugbar\ServiceProvider" not found {"exception":"[object] (Symfony\Component\Debug\Exception\FatalThrowableError(code: 0): Class \"Barryvdh\Debugbar\ServiceProvider\" not found at /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Application.php:635) [stacktrace]

0 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Application.php(582): Illuminate\Foundation\Application->resolveProvider('Barryvdh\\Debugb...')

1 /path/to/support/freescout-dist/overrides/laravel/framework/src/Illuminate/Foundation/ProviderRepository.php(89): Illuminate\Foundation\Application->register('Barryvdh\\Debugb...')

2 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Application.php(561): Illuminate\Foundation\ProviderRepository->load(Array)

3 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Bootstrap/RegisterProviders.php(17): Illuminate\Foundation\Application->registerConfiguredProviders()

4 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Application.php(213): Illuminate\Foundation\Bootstrap\RegisterProviders->bootstrap(Object(Illuminate\Foundation\Application))

5 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Console/Kernel.php(296): Illuminate\Foundation\Application->bootstrapWith(Array)

6 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Console/Kernel.php(119): Illuminate\Foundation\Console\Kernel->bootstrap()

7 /path/to/support/freescout-dist/artisan(62): Illuminate\Foundation\Console\Kernel->handle(Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))

8 {main}

"} [2023-01-03 07:30:37] production.ERROR: Error: include(/path/to/support/freescout-dist/vendor/composer/../../overrides/barryvdh/laravel-debugbar/src/Console/ClearCommand.php) [function.include.php]: Failed to open stream: No such file or directory; File: /path/to/support/freescout-dist/vendor/composer/ClassLoader.php (455)
[2023-01-03 07:30:50] production.ERROR: Class "Barryvdh\Debugbar\ServiceProvider" not found {"exception":"[object] (Symfony\Component\Debug\Exception\FatalThrowableError(code: 0): Class \"Barryvdh\Debugbar\ServiceProvider\" not found at /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Application.php:635) [stacktrace]

0 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Application.php(582): Illuminate\Foundation\Application->resolveProvider('Barryvdh\\Debugb...')

1 /path/to/support/freescout-dist/overrides/laravel/framework/src/Illuminate/Foundation/ProviderRepository.php(89): Illuminate\Foundation\Application->register('Barryvdh\\Debugb...')

2 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Application.php(561): Illuminate\Foundation\ProviderRepository->load(Array)

3 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Bootstrap/RegisterProviders.php(17): Illuminate\Foundation\Application->registerConfiguredProviders()

4 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Application.php(213): Illuminate\Foundation\Bootstrap\RegisterProviders->bootstrap(Object(Illuminate\Foundation\Application))

5 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(162): Illuminate\Foundation\Application->bootstrapWith(Array)

6 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(146): Illuminate\Foundation\Http\Kernel->bootstrap()

7 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(116): Illuminate\Foundation\Http\Kernel->sendRequestThroughRouter(Object(Illuminate\Http\Request))

8 /path/to/support/freescout-dist/public/index.php(83): Illuminate\Foundation\Http\Kernel->handle(Object(Illuminate\Http\Request))

9 {main}

"} [2023-01-03 07:30:50] production.ERROR: Call to undefined method TorMorten\Eventy\Facades\Events::action() {"exception":"[object] (Symfony\Component\Debug\Exception\FatalThrowableError(code: 0): Call to undefined method TorMorten\Eventy\Facades\Events::action() at /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Support/Facades/Facade.php:221) [stacktrace]

0 /path/to/support/freescout-dist/app/Subscription.php(406): Illuminate\Support\Facades\Facade::__callStatic('action', Array)

1 /path/to/support/freescout-dist/app/Http/Middleware/TerminateHandler.php(18): App\Subscription::processEvents()

2 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(218): App\Http\Middleware\TerminateHandler->terminate(Object(Illuminate\Http\Request), Object(Illuminate\Http\Response))

3 /path/to/support/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(189): Illuminate\Foundation\Http\Kernel->terminateMiddleware(Object(Illuminate\Http\Request), Object(Illuminate\Http\Response))

4 /path/to/support/freescout-dist/public/index.php(88): Illuminate\Foundation\Http\Kernel->terminate(Object(Illuminate\Http\Request), Object(Illuminate\Http\Response))

5 {main}

"} `

[freescout-helpdesk]

https://stackoverflow.com/a/33147159 Try to increase memory limits on your server.

[Nexulo]

I have 256M memory limit on both production server and development server. Shouldn't that be enough if it is also enough for the dev server?

[freescout-helpdesk]

It should be enough. Apparently something else is limiting PHP during update process and kills it: The process has been signaled with signal "9"

You may need some professional admin who can investigate it on your server.