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freescout-help-desk / freescout

FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)
https://freescout.net
GNU Affero General Public License v3.0
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Empty messages with undefined attachments (e-mail is not parsed correctly) #2572

Closed pathab closed 1 year ago

pathab commented 1 year ago

When we receive emails from Gmail, they are sometimes not parsed correctly. It results in empty messages with two undefined attachments.

One undefined attachment contains an html code of the message without html or body tag. The second undefined attachment contains the message as text.

The messages are displayed correctly in other email clients. I suspect Freescout has problems if the message only contains the content of the body tag.

I am currently trying to reproduce the problem, but still without success. can you please help? 2023-01-18_11-01

freescout-helpdesk commented 1 year ago

Are you using MS365 with OAuth IMAP authentication?

pathab commented 1 year ago

Are you using MS365 with OAuth IMAP authentication?

Yes

freescout-helpdesk commented 1 year ago

See https://github.com/freescout-helpdesk/freescout/issues/1972#issuecomment-1385554715

pathab commented 1 year ago

See #1972 (comment)

Sorry, didn't see that this issue was already being dealt with. Thanks for the link, this solved the problem for me.