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FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)
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can't open assigned tickets after adding a note #2623

Closed mokkin closed 1 year ago

mokkin commented 1 year ago

I create a note on a ticket that was assigned to another. The result was "Whoops, looks like something went wrong — check logs in /storage/logs". Now I can't open it anymore.

Here is the log. I hope, it helps.

Creation of dynamic property HTMLPurifier_ChildDef_List::$whitespace is deprecated (View: /var/www/vhosts/[CENSORED]/resources/views/conversations/partials/thread.blade.php) (View: /var/www/vhosts/[CENSORED]/resources/views/conversations/partials/thread.blade.php) (View: /var/www/vhosts/[CENSORED]/resources/views/conversations/partials/thread.blade.php) {"userId":1,"email":"USER@DOMAIN.de","exception":"[object] (ErrorException(code: 0): Creation of dynamic property HTMLPurifier_ChildDef_List::$whitespace is deprecated (View: /var/www/vhosts/[CENSORED]/resources/views/conversations/partials/thread.blade.php) (View: /var/www/vhosts/[CENSORED]/resources/views/conversations/partials/thread.blade.php) (View: /var/www/vhosts/[CENSORED]/resources/views/conversations/partials/thread.blade.php) at /var/www/vhosts/[CENSORED]/vendor/ezyang/htmlpurifier/library/HTMLPurifier/ChildDef/List.php:34, ErrorException(code: 0): Creation of dynamic property HTMLPurifier_ChildDef_List::$whitespace is deprecated (View: /var/www/vhosts/[CENSORED]/resources/views/conversations/partials/thread.blade.php) (View: /var/www/vhosts/[CENSORED]/resources/views/conversations/partials/thread.blade.php) at /var/www/vhosts/[CENSORED]/vendor/ezyang/htmlpurifier/library/HTMLPurifier/ChildDef/List.php:34, ErrorException(code: 0): Creation of dynamic property HTMLPurifier_ChildDef_List::$whitespace is deprecated (View: /var/www/vhosts/[CENSORED]/resources/views/conversations/partials/thread.blade.php) at /var/www/vhosts/[CENSORED]/vendor/ezyang/htmlpurifier/library/HTMLPurifier/ChildDef/List.php:34, ErrorException(code: 0): Creation of dynamic property HTMLPurifier_ChildDef_List::$whitespace is deprecated at /var/www/vhosts/[CENSORED]/vendor/ezyang/htmlpurifier/library/HTMLPurifier/ChildDef/List.php:34)
[stacktrace]
#0 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/View/Engines/PhpEngine.php(45): Illuminate\\View\\Engines\\CompilerEngine->handleViewException(Object(ErrorException), 1)
#1 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/View/Engines/CompilerEngine.php(59): Illuminate\\View\\Engines\\PhpEngine->evaluatePath('/var/www/vhosts...', Array)
#2 /var/www/vhosts/[CENSORED]/overrides/laravel/framework/src/Illuminate/View/View.php(137): Illuminate\\View\\Engines\\CompilerEngine->get('/var/www/vhosts...', Array)
#3 /var/www/vhosts/[CENSORED]/overrides/laravel/framework/src/Illuminate/View/View.php(120): Illuminate\\View\\View->getContents()
#4 /var/www/vhosts/[CENSORED]/overrides/laravel/framework/src/Illuminate/View/View.php(85): Illuminate\\View\\View->renderContents()
#5 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Http/Response.php(42): Illuminate\\View\\View->render()
#6 /var/www/vhosts/[CENSORED]/overrides/symfony/http-foundation/Response.php(206): Illuminate\\Http\\Response->setContent(Object(Illuminate\\View\\View))
#7 /var/www/vhosts/[CENSORED]/overrides/laravel/framework/src/Illuminate/Routing/Router.php(724): Symfony\\Component\\HttpFoundation\\Response->__construct(Object(Illuminate\\View\\View))
#8 /var/www/vhosts/[CENSORED]/overrides/laravel/framework/src/Illuminate/Routing/Router.php(698): Illuminate\\Routing\\Router::toResponse(Object(Illuminate\\Http\\Request), Object(Illuminate\\View\\View))
#9 /var/www/vhosts/[CENSORED]/overrides/laravel/framework/src/Illuminate/Routing/Router.php(657): Illuminate\\Routing\\Router->prepareResponse(Object(Illuminate\\Http\\Request), Object(Illuminate\\View\\View))
#10 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(30): Illuminate\\Routing\\Router->Illuminate\\Routing\\{closure}(Object(Illuminate\\Http\\Request))
#11 /var/www/vhosts/[CENSORED]/app/Http/Middleware/CustomHandle.php(22): Illuminate\\Routing\\Pipeline->Illuminate\\Routing\\{closure}(Object(Illuminate\\Http\\Request))
#12 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): App\\Http\\Middleware\\CustomHandle->handle(Object(Illuminate\\Http\\Request), Object(Closure))
#13 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
#14 /var/www/vhosts/[CENSORED]/app/Http/Middleware/LogoutIfDeleted.php(28): Illuminate\\Routing\\Pipeline->Illuminate\\Routing\\{closure}(Object(Illuminate\\Http\\Request))
#15 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): App\\Http\\Middleware\\LogoutIfDeleted->handle(Object(Illuminate\\Http\\Request), Object(Closure))
#16 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
#17 /var/www/vhosts/[CENSORED]/app/Http/Middleware/Localize.php(27): Illuminate\\Routing\\Pipeline->Illuminate\\Routing\\{closure}(Object(Illuminate\\Http\\Request))
#18 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): App\\Http\\Middleware\\Localize->handle(Object(Illuminate\\Http\\Request), Object(Closure))
#19 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
#20 /var/www/vhosts/[CENSORED]/app/Http/Middleware/HttpsRedirect.php(49): Illuminate\\Routing\\Pipeline->Illuminate\\Routing\\{closure}(Object(Illuminate\\Http\\Request))
#21 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): App\\Http\\Middleware\\HttpsRedirect->handle(Object(Illuminate\\Http\\Request), Object(Closure))
#22 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
#23 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Routing/Middleware/SubstituteBindings.php(41): Illuminate\\Routing\\Pipeline->Illuminate\\Routing\\{closure}(Object(Illuminate\\Http\\Request))
#24 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\\Routing\\Middleware\\SubstituteBindings->handle(Object(Illuminate\\Http\\Request), Object(Closure))
#25 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
#26 /var/www/vhosts/[CENSORED]/overrides/laravel/framework/src/Illuminate/Auth/Middleware/Authenticate.php(45): Illuminate\\Routing\\Pipeline->Illuminate\\Routing\\{closure}(Object(Illuminate\\Http\\Request))
#27 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\\Auth\\Middleware\\Authenticate->handle(Object(Illuminate\\Http\\Request), Object(Closure))
#28 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
#29 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/VerifyCsrfToken.php(67): Illuminate\\Routing\\Pipeline->Illuminate\\Routing\\{closure}(Object(Illuminate\\Http\\Request))
#30 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\\Foundation\\Http\\Middleware\\VerifyCsrfToken->handle(Object(Illuminate\\Http\\Request), Object(Closure))
#31 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
#32 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/View/Middleware/ShareErrorsFromSession.php(49): Illuminate\\Routing\\Pipeline->Illuminate\\Routing\\{closure}(Object(Illuminate\\Http\\Request))
#33 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\\View\\Middleware\\ShareErrorsFromSession->handle(Object(Illuminate\\Http\\Request), Object(Closure))
#34 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
#35 /var/www/vhosts/[CENSORED]/app/Http/Middleware/TokenAuth.php(31): Illuminate\\Routing\\Pipeline->Illuminate\\Routing\\{closure}(Object(Illuminate\\Http\\Request))
#36 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): App\\Http\\Middleware\\TokenAuth->handle(Object(Illuminate\\Http\\Request), Object(Closure))
#37 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
#38 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Session/Middleware/StartSession.php(63): Illuminate\\Routing\\Pipeline->Illuminate\\Routing\\{closure}(Object(Illuminate\\Http\\Request))
#39 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\\Session\\Middleware\\StartSession->handle(Object(Illuminate\\Http\\Request), Object(Closure))
#40 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
#41 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Cookie/Middleware/AddQueuedCookiesToResponse.php(37): Illuminate\\Routing\\Pipeline->Illuminate\\Routing\\{closure}(Object(Illuminate\\Http\\Request))
#42 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\\Cookie\\Middleware\\AddQueuedCookiesToResponse->handle(Object(Illuminate\\Http\\Request), Object(Closure))
#43 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
#44 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Cookie/Middleware/EncryptCookies.php(59): Illuminate\\Routing\\Pipeline->Illuminate\\Routing\\{closure}(Object(Illuminate\\Http\\Request))
#45 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\\Cookie\\Middleware\\EncryptCookies->handle(Object(Illuminate\\Http\\Request), Object(Closure))
#46 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
#47 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(102): Illuminate\\Routing\\Pipeline->Illuminate\\Routing\\{closure}(Object(Illuminate\\Http\\Request))
#48 /var/www/vhosts/[CENSORED]/overrides/laravel/framework/src/Illuminate/Routing/Router.php(656): Illuminate\\Pipeline\\Pipeline->then(Object(Closure))
#49 /var/www/vhosts/[CENSORED]/overrides/laravel/framework/src/Illuminate/Routing/Router.php(635): Illuminate\\Routing\\Router->runRouteWithinStack(Object(Illuminate\\Routing\\Route), Object(Illuminate\\Http\\Request))
#50 /var/www/vhosts/[CENSORED]/overrides/laravel/framework/src/Illuminate/Routing/Router.php(601): Illuminate\\Routing\\Router->runRoute(Object(Illuminate\\Http\\Request), Object(Illuminate\\Routing\\Route))
#51 /var/www/vhosts/[CENSORED]/overrides/laravel/framework/src/Illuminate/Routing/Router.php(590): Illuminate\\Routing\\Router->dispatchToRoute(Object(Illuminate\\Http\\Request))
#52 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(176): Illuminate\\Routing\\Router->dispatch(Object(Illuminate\\Http\\Request))
#53 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(30): Illuminate\\Foundation\\Http\\Kernel->Illuminate\\Foundation\\Http\\{closure}(Object(Illuminate\\Http\\Request))
#54 /var/www/vhosts/[CENSORED]/app/Http/Middleware/TerminateHandler.php(12): Illuminate\\Routing\\Pipeline->Illuminate\\Routing\\{closure}(Object(Illuminate\\Http\\Request))
#55 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): App\\Http\\Middleware\\TerminateHandler->handle(Object(Illuminate\\Http\\Request), Object(Closure))
#56 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
#57 /var/www/vhosts/[CENSORED]/app/Http/Middleware/ResponseHeaders.php(11): Illuminate\\Routing\\Pipeline->Illuminate\\Routing\\{closure}(Object(Illuminate\\Http\\Request))
#58 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): App\\Http\\Middleware\\ResponseHeaders->handle(Object(Illuminate\\Http\\Request), Object(Closure))
#59 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
#60 /var/www/vhosts/[CENSORED]/vendor/fideloper/proxy/src/TrustProxies.php(56): Illuminate\\Routing\\Pipeline->Illuminate\\Routing\\{closure}(Object(Illuminate\\Http\\Request))
#61 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Fideloper\\Proxy\\TrustProxies->handle(Object(Illuminate\\Http\\Request), Object(Closure))
#62 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
#63 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(30): Illuminate\\Routing\\Pipeline->Illuminate\\Routing\\{closure}(Object(Illuminate\\Http\\Request))
#64 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\\Foundation\\Http\\Middleware\\TransformsRequest->handle(Object(Illuminate\\Http\\Request), Object(Closure))
#65 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
#66 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(30): Illuminate\\Routing\\Pipeline->Illuminate\\Routing\\{closure}(Object(Illuminate\\Http\\Request))
#67 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\\Foundation\\Http\\Middleware\\TransformsRequest->handle(Object(Illuminate\\Http\\Request), Object(Closure))
#68 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
#69 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/ValidatePostSize.php(27): Illuminate\\Routing\\Pipeline->Illuminate\\Routing\\{closure}(Object(Illuminate\\Http\\Request))
#70 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\\Foundation\\Http\\Middleware\\ValidatePostSize->handle(Object(Illuminate\\Http\\Request), Object(Closure))
#71 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
#72 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/CheckForMaintenanceMode.php(46): Illuminate\\Routing\\Pipeline->Illuminate\\Routing\\{closure}(Object(Illuminate\\Http\\Request))
#73 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\\Foundation\\Http\\Middleware\\CheckForMaintenanceMode->handle(Object(Illuminate\\Http\\Request), Object(Closure))
#74 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
#75 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(102): Illuminate\\Routing\\Pipeline->Illuminate\\Routing\\{closure}(Object(Illuminate\\Http\\Request))
#76 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(151): Illuminate\\Pipeline\\Pipeline->then(Object(Closure))
#77 /var/www/vhosts/[CENSORED]/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(116): Illuminate\\Foundation\\Http\\Kernel->sendRequestThroughRouter(Object(Illuminate\\Http\\Request))
#78 /var/www/vhosts/[CENSORED]/public/index.php(82): Illuminate\\Foundation\\Http\\Kernel->handle(Object(Illuminate\\Http\\Request))
#79 {main}
"}
freescout-helpdesk commented 1 year ago

Will be fixed.