freescout-help-desk / freescout

FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)
https://freescout.net
GNU Affero General Public License v3.0
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Telegram Integration not fully working #2634

Closed torbikua closed 1 year ago

torbikua commented 1 year ago

Hello, buy you module Telegram Integration. Create bot, setup integration. When I send message to bot it is create a ticket, but my reply to them not sending to user...

Try different versions of PHP: 7.4, 8.0, 8.1 the problem is not solved

Fond next errors in Logs:

Error retrieving user info: Bad Request: invalid user_id specified {"exception":"[object] (BotMan\\Drivers\\Telegram\\Exceptions\\TelegramException(code: 0): Error retrieving user info: Bad Request: invalid user_id specified at /var/www/html/Modules/TelegramIntegration/vendor/botman/driver-telegram/src/TelegramDriver.php:88)

Bad Request: invalid user_id specified {"exception":"[object] (BotMan\\Drivers\\Telegram\\Exceptions\\TelegramException(code: 0): Error retrieving user info: Bad Request: invalid user_id specified at /var/www/html/Modules/TelegramIntegration/vendor/botman/driver-telegram/src/TelegramDriver.php:88)

freescout-helpdesk commented 1 year ago

If you can give an access to your FreeScout instance in order to check the issue - email at support@freescout.net. Otherwise try to debug it yourself or find someone who can do it for you: https://github.com/freescout-helpdesk/freescout/wiki/Hire-Developer

torbikua commented 1 year ago

Sent email to support@freescout.net