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freescout-help-desk / freescout

FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)
https://freescout.net
GNU Affero General Public License v3.0
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Embed Image Module not working #3047

Closed zpfvo closed 1 year ago

zpfvo commented 1 year ago

PHP version: 8.2.5 FreeScout version: 1.8.74 (running in docker)

When inserting an image with the Embed Image Module enabled, there is still only the link to the file inserted. Looking at the source code of the outgoing email: <img src="http://<domain>/storage/attachment/1/3/1/<image>.png?id=7412&amp;token=dd879ee5bd6a9311d0e4275c1f405a17" style="width: 25%;" width="1280" alt="<image>.png">

Is there any way I can debug this? The FreeScout instance is not public, so the links don't work.

freescout-helpdesk commented 1 year ago

2023-05-24_13-16-20

freescout-helpdesk commented 1 year ago

If still does not work make sure the module is activated.

zpfvo commented 1 year ago

The first email was in the Sent-Folder of the Mail-Server (so was checking outside FreeScout), so I assume it left to the customer that way. I deactivated and reactivated the Module and sent a Mail to myself and now the image is nicely embedded.

Thank you