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freescout-help-desk / freescout

FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)
https://freescout.net
GNU Affero General Public License v3.0
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Telegram bot automation #3243

Closed yabloky closed 1 year ago

yabloky commented 1 year ago

Hi.

Once again I want to thank you for the wonderful system and have a question, about the telegram bot - is there any possibility of automation? Right now the only automation is a pre-made message in response to /start, I need to add a FAQ to the bot, i.e. a series of buttons in the bot, when clicked on which the bot gives a pre-made message. Can you please tell me what service can be used to realize this? Maybe someone has successful cases?

freescout-helpdesk commented 1 year ago

The only way for now is to manually amend Telegram Integration Module. It uses botman/driver-telegram library. See for example: https://github.com/botman/driver-telegram/issues/43

yabloky commented 1 year ago

Thanks for the quick reply! Any instructions or proper google queries? I haven't come across this before.

freescout-helpdesk commented 1 year ago

Actually the module is designed to allow support agents communicate with customers. For creating interactive Telegram bot we'd recommend develop something else.

yabloky commented 1 year ago

and if you do "something else", you have to make another bot, which will confuse customers - in one bot to talk, in another to press buttons? That's not right.