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freescout-help-desk / freescout

FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)
https://freescout.net
GNU Affero General Public License v3.0
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Option to add a custom Ticket Status "Closed without conversion" #3350

Closed ar-ml closed 1 year ago

ar-ml commented 1 year ago

Hi! Is there an option to add another ticket status "Closed without conversion"?

It should behave like any closed ticket, but for statistical reasons it would be very interesting to close tickets that did not generate any revenue in a special way. Especially in combination with timetracking and reports module this would be great!

grafik

freescout-helpdesk commented 1 year ago

Feel free to submit a feature request: https://freescout.net/request-feature/

FranciscoTemponi commented 11 months ago

How we do to change the default status name? We need, Active -> "To Do" , Pending -> "Em andamento" , Close -> "Fechado", this is the basic feature to all platforms. We need urgency.

freescout-helpdesk commented 11 months ago

How we do to change the default status name? We need, Active -> "To Do" , Pending -> "Em andamento" , Close -> "Fechado", this is the basic feature to all platforms. We need urgency.

You can do it in "Manage > Translate". Just keep in mind that upon application update custom translations may be overwritten.