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freescout-help-desk / freescout

FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)
https://freescout.net
GNU Affero General Public License v3.0
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Twillio error #3595

Closed oclick closed 10 months ago

oclick commented 11 months ago

Could you help me understand why I'm getting this error when replying to WhatsApp messages?

[WhatsApp Webhook - Twilio] (Suporte ao Cliente) Error occurred sending WhatsApp message to 554896604890: API error: {"code":63007,"message":"Twilio could not find a Channel with the specified From address","more_info":"https:\/\/www.twilio.com\/docs\/errors\/63007","status":400}

freescout-helpdesk commented 11 months ago

There are some hints on this page: https://www.twilio.com/docs/api/errors/63007