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freescout-help-desk / freescout

FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)
https://freescout.net
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Questions re mailbox alias #3655

Closed minghuiyu closed 10 months ago

minghuiyu commented 10 months ago

A Microsoft 365 mailbox, e.g.: feedback@company.com has multiple aliases. e.g.: feedback.locationA@company.com, feedback.locationB@company.com.

Can I:

  1. Create multiple mailboxes in FreeScout, with each mailbox corresponds to one email alias.
  2. When fetching emails from feedback@company.com (the only one real mailbox on Microsoft 365), each mailbox in freescount only fetch emails from Microsoft that recipient address is the alias this freescount mailbox uses.

e.g.:

In freescount, I'd like to have two mailboxes, feedback.locationA@company.com and feedback.locationB@company.com

When fetching emails, both mailboxes fetch emails from feedback@company.com. However, (freescount mailbox) feedback.locationA@company.com only fetch emails sent to feedback.locationA@company.com, does not fetch emails sent to feedback@company.com or feedback.locationB@company.com

Thanks.

freescout-helpdesk commented 10 months ago

Unfortunately not.