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freescout-help-desk / freescout

FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)
https://freescout.net
GNU Affero General Public License v3.0
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Multiple responsible customers on the same ticket #3954

Closed zuevav closed 6 months ago

zuevav commented 6 months ago

How to make several clients manage the same task in the user portal. Now, when a task is created, only one client is assigned and others in the copy (CC), the clients in the copy are responsible for the task, but they do not have the opportunity to see this task in the client portal and cannot log in to it if they do not have other tasks for which they are responsible. How to assign and enable to see tasks one task for several clients.

ilyakonovalenko commented 6 months ago

There is no way to assign the same ticket to multiple customers, as of now.