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freescout-help-desk / freescout

FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)
https://freescout.net
GNU Affero General Public License v3.0
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The Kanban board does not show closed conversations #3955

Closed il2020 closed 4 months ago

il2020 commented 4 months ago

https://github.com/freescout-helpdesk/freescout/assets/77854832/b608198b-21bb-4388-a108-97fb66b86f89

PHP version: 8.2.7 FreeScout version: 1.8.130 Database: MySQL Are you using CloudFlare: No

freescout-helpdesk commented 4 months ago

We've can't reproduce the issue. Maybe there are some other filters hiding that conversation.

il2020 commented 4 months ago

Just state.

Are you trying to do that here? https://demo.freescout.net/kanban?kn[board_id]=1

Screenshot 2024-04-12 at 11 34 02
freescout-helpdesk commented 4 months ago

Test it on your own FreeScout instance of the latest version. On Demo there may be different Workflows configured changing Status of the conversation or deleting it.

il2020 commented 4 months ago

The thing is, I noticed this problem on my own FreeScout instance and came to check in Demo. If the conversation is active or pending, it is visible on the board. As soon as I close the conversation, it disappears from the board. I don't understand why it works differently for you.

freescout-helpdesk commented 4 months ago

Fixed in Kanban Module v1.0.22. Now "Active" and "Pending" statuses will be selected by default in the Status filter.