Closed mahavirn closed 5 months ago
Fixed in the master
branch and will be published in the next release.
Thanks @freescout-helpdesk
Hi @freescout-helpdesk
I manually tried the fix added in this commit: https://github.com/freescout-helpdesk/freescout/commit/7a6cbab8affdc18b89af90aa6551b85f86fdeab7
But its still showing the closed ticket when navigating with Left and Right arrow icon.
We'll also release an update for the Custom Folders Module.
Thats great @freescout-helpdesk
Thank You :)
Currently, when users navigate between tickets using the arrow icons, closed tickets are unexpectedly displayed alongside active ones. This inconsistency in display disrupts the user experience and hampers efficient ticket management.
This issue occurs specifically with Custom Folders. While using the arrow icons to navigate between tickets within Custom Folders, closed tickets are displayed, despite being configured to be skipped within the 'Custom Folder' settings.
I wanted to load "Older" conversations first, so i also changed
in conversation.php inside getConvTableSorting function.
Is it because of that?
If so, how can i change the sorting order?