Closed sofl88 closed 5 months ago
We can't reproduce the issue. Check errors in Manage > Logs > App Logs.
Unfortunatley creating workflows is not permitted in the freescout demo (https://demo.freescout.net/). Is it possible to enable this temporary?
The logs are empty.
Unfortunately not. Try to disable all non-official modules and customizations (if any). Try to record a video of your issue.
The license for official modules is exclusivly bound to one installation so we can only test this in our live system. We have indeed custom modules and customizations in our fork but fiddling around in production is no option for us.
Since you were not able to reproduce this, I assume it indeed might have something todo with our customizations / modules.
Thanks anyway.
So we tried to create a workflow that sets the status of a conversation to active after moved from one mailbox to another. The workflow is created in the target mailbox with the following conditions
and action
So when someone try to move the conversation, the status is indeed set to active but the conversation stays in the same/old mailbox. Now when someone try to open this conversation, an error occurs ERR_TOO_MANY_REDIRECTS (Chrome).
Maybe I missunderstood the conditions here?
PHP version: 8.0.30 FreeScout version: 1.8.138 Database: 10.5.23-MariaDB Are you using CloudFlare: No
Thanks in advance!