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freescout-help-desk / freescout

FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)
https://freescout.net
GNU Affero General Public License v3.0
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A module for accessing organization tickets. #4016

Closed ASTIN-UA closed 2 months ago

ASTIN-UA commented 2 months ago

Hi. Is there a module or a plan for a module so that you can put in the head of the organization, or several people who would have access to view all tickets within the organization?

There is such a possibility in Jira. And here it is sorely lacking.

Thank you in advance.

freescout-helpdesk commented 2 months ago

Unfortunately not.

ASTIN-UA commented 2 months ago

Perhaps it's time to create such a module? You already have a lot of useful modules, but unfortunately, in some areas of development, there are almost none. And this is one of them. I think there are many people who would like to buy a module with such functionality. But before that, you need to finalise the directory of organisations, with the ability to bind users (not support administrators, but external "users"). Add functionality to the User Portal module, such as classic email and password authentication, password recovery, etc. You have a great system, really! But there are still some little things missing. And this is one of them.

freescout-helpdesk commented 2 months ago

Feel free to submit a feature request: https://freescout.net/request-feature/