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freescout-help-desk / freescout

FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)
https://freescout.net
GNU Affero General Public License v3.0
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Knowledge Base does not show all categories #4038

Closed kleingeld-de closed 1 month ago

kleingeld-de commented 1 month ago

PHP version: 8.2.19 FreeScout version: 1.8.140 Database: MySQL Are you using CloudFlare: No Are you using non-official modules: No

In the knowledge base: I have created 4 categories. 3 categories are visible to all. 1 category is only visible to the support agents. Anonymous access from the Internet only shows the 3 public categories. Access by a logged-in agent shows all 4 categories. So far everything is okay.

But when I create a "custom domain" and try to access the knowledge base, only the 3 public categories are displayed. Regardless of whether I want to access the page as an anonymous user or as a logged-in agent.

Does anyone else have the same problem or know how to fix it?

Thx, Jens (thanks to deepl for the translation)

freescout-helpdesk commented 1 month ago

See "Custom Domain" section at https://freescout.net/module/knowledge-base/

kleingeld-de commented 1 month ago

Sorry, my mistake. I overlooked this reference: "Keep in mind that when a Custom Domain is used for the Knowledge Base categories visible to support agents only may not be visible even when support agent is logged in."