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freescout-help-desk / freescout

FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)
https://freescout.net
GNU Affero General Public License v3.0
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Older and Newer Arrows do not work #4042

Closed minnten closed 1 month ago

minnten commented 1 month ago

PHP version: 8.2 FreeScout version: 1.8.140 Database: MariaDB Are you using CloudFlare: No Are you using non-official modules: Yes

I am using the Tags and Folder-Module to sort my Tickets.

As I went into a Folder and open up a Ticket, everything works as expected. But if I use the newer and older Buttons on the right upper corner, I only can switch between 2 Tickets, not between all Tickets in this folder.

This happens to me in all non Standard-Folders, so in all Folders, I created with the Folder-Module.

freescout-helpdesk commented 1 month ago

We can't reproduce the issue. Maybe there are some extra conditions to reproduce it. Try to record a video for example.

minnten commented 1 month ago

Hello,

here is a short video with the problem:

https://github.com/freescout-helpdesk/freescout/assets/50588960/6ae2c7a6-336a-43cb-8884-1339f70ae1a0

One thing came to my mind, could it be a problem, that I use a ü in the markings?

freescout-helpdesk commented 1 month ago

Do you have modules updated to latest versions.

minnten commented 1 month ago

This is my actual list, everything that is activated is up to date:

Bildschirmfoto vom 2024-05-28 18-47-48

freescout-helpdesk commented 1 month ago

The only way to figure it out is for someone to check it on your server.

Here is the place to debug: https://github.com/freescout-helpdesk/freescout/blob/dist/app/Conversation.php#L674