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freescout-help-desk / freescout

FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)
https://freescout.net
GNU Affero General Public License v3.0
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Teams Module permissions #4049

Closed anxodio closed 1 month ago

anxodio commented 1 month ago 
PHP version:    PHP 8.3.6
FreeScout version: 1.8.138
Database: Mysql (8.0.36-28) 
Are you using CloudFlare: No
Are you using non-official modules: No

When I create a Team, I add some members to it, and I grant access to some mailbox for that team, the users added can't see the mailbox. They need also an individual permission to see and access the mailbox.

I would expect that the team permissions are inherited by the team members, but something is not working (or maybe it's not a feature?)

Or maybe I have done something wrong, but I tried it a couple of times and I don't know what can I do.

Thank you :)

freescout-helpdesk commented 1 month ago

For now Teams only allow to assign a conversation to a group of users. But those users need to be added to the mailbox manually.

anxodio commented 1 month ago

Oh, so this feature is not implemented! And why a team have a permissions management? And there is any idea of implement this feature in the near future? :)

freescout-helpdesk commented 1 month ago

It determines in which mailboxes the Team will be available for assigning conversations.

anxodio commented 1 month ago

I close the issue because I was asking for a new feature, it's not a real issue