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freescout-help-desk / freescout

FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)
https://freescout.net
GNU Affero General Public License v3.0
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"Error: mailbox is empty" and emails with headers shown since updating from 1.8.115 to 1.8.141 #4060

Closed webdados closed 4 weeks ago

webdados commented 1 month ago

Hi,

I have 5 mailboxes on my FreeScout install and all of them are on the same server, same cPanel account, and all are fetched via POP3 with the exact same configuration:

Screenshot 2024-06-06 at 15 19 32

Since the last update, I'm getting random "Mailbox is empty" errors on some of the accounts (not always the same accounts) even if they have emails waiting to be fetched (confirmed by accessing the email account via cPanel webmail). Even if they were actually empty, the output in the log should have been "Fetched: 0" and not "Mailbox is empty".

Sometimes it takes more than 24h to the fetch finally works and I'm getting emails with very long delays.

Crons are properly set, as you can see by the "Error fetching email" Date on logs:

image 
[2024-06-06 15:11:44] Fetching UNREAD emails for the last 3 days.
[2024-06-06 15:11:44] Mailbox: A
[2024-06-06 15:11:44] Folder: INBOX
[2024-06-06 15:11:44] Fetched: 0
[2024-06-06 15:11:44] Mailbox: B
[2024-06-06 15:11:44] Error: Mailbox is empty; File: /.../vendor/webklex/php-imap/src/Connection/Protocols/LegacyProtocol.php (103)
[2024-06-06 15:11:45] Mailbox: C
[2024-06-06 15:11:45] Folder: INBOX
[2024-06-06 15:11:45] Fetched: 0
[2024-06-06 15:11:45] Mailbox: D
[2024-06-06 15:11:45] Folder: INBOX
[2024-06-06 15:11:45] Fetched: 0
[2024-06-06 15:11:45] Mailbox: E
[2024-06-06 15:11:45] Error: Mailbox is empty; File: /.../vendor/webklex/php-imap/src/Connection/Protocols/LegacyProtocol.php (103)
[2024-06-06 15:11:45] Fetching finished

In other news, I also started getting email headers on the body of received messages, before the content (selected in blue below):

Screenshot 2024-06-06 at 15 31 14

System info:

PHP version: 7.4.33
FreeScout version: 1.8.141
Database:  Mysql (5.5.5-10.6.18-MariaDB) 
Are you using CloudFlare: No
Are you using non-official modules: No
freescout-helpdesk commented 1 month ago

The "Mailbox is empty" issue has been fixed in the master branch and will be published in the next release.

Regarding the headers in the email body - create a new issue and send us the EML file of the email.

webdados commented 1 month ago

The "Mailbox is empty" issue has been fixed in the master branch and will be published in the next release.

Nice!

Regarding the headers in the email body - create a new issue and send us the EML file of the email.

How can I make my server and email address information private while sharing the EML file?