freescout-help-desk / freescout

FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)
https://freescout.net
GNU Affero General Public License v3.0
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Schedule Reply (If No Response/Update) #4061

Closed muhzak closed 4 weeks ago

muhzak commented 4 weeks ago

For scheduled emails, is it possible for it to behave similarly to snoozed emails?

For example, if someone replies before the scheduled email goes out, we would like the scheduled email to be cancelled.

freescout-helpdesk commented 4 weeks ago

Unfortunately there is no such feature for now. Feel free to submit a feature request: https://freescout.net/request-feature/