Automatic linking of email addresses from the same domain with the client's card.

freescout-help-desk / freescout

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Automatic linking of email addresses from the same domain with the client's card. #4065

Closed VovaSnova closed 3 weeks ago

VovaSnova commented 3 weeks ago

Is it possible to automatically link all tickets from a specific email domain, for example, @companyname.com, to a single "companyname" customer? I tried entering the address in the customer's profile in the format "*@companyname.com", but it didn't seem to work.

PHP version: PHP 8.1.12-1ubuntu4.3 FreeScout version: 1.8.142 Database: MySQL Are you using CloudFlare: No Are you using non-official modules: No

freescout-helpdesk commented 3 weeks ago

There is no such feature for now.

raramuridesign commented 3 weeks ago

@VovaSnova What we have done is add variations of the emails to the users profile and then this pulls in the emails. However you can only have one user, ie with multiple emails. Hope this helps M.