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freescout-help-desk / freescout

FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)
https://freescout.net
GNU Affero General Public License v3.0
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block ip with extra security module #4077

Closed GreenSmart01 closed 3 months ago

GreenSmart01 commented 3 months ago

Hi all,

I have enabled the extra security module; https://freescout.net/module/extra-security/

i have added a long time a go my external ip for loggin in to freescout. i have an dedicated ip adres. and.. ofcourse last week the ISP provider needed to change this ip. so now al our logins are blocked. ip block.

so i followed the following; If you can’t login as an Administrator because your IP is blocked – open /.env file, remove “EXTRASECURITY_IPS_ENABLED=…” line and clear cache.

this didnot the trick. does anyome have more ideas to fix this issu :) ? Thanks in advance

freescout-help commented 3 months ago

It should work if you properly clear cache. Try to remove from .env file all parameters starting with EXTRASECURITY_ and clear cache.

GreenSmart01 commented 3 months ago

Thanks for the reply :) i have removed all of the parameters still no luck. but i was able to grain access to visit my parents i have added ther ip also in history :)