freescout-help-desk / freescout

FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)
https://freescout.net
GNU Affero General Public License v3.0
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FWD not working :( #4095

Open elyazalee opened 1 week ago

elyazalee commented 1 week ago

Hello,

Whether I add the tag '@fwd' alone or with an email address right after, it doesn't work. Same when I remove my email address if it is present in the body of the email.

Source mail : <div>@fwd <a href="mailto:ew@XXXXX.fr">ew@XXXXX.fr</a><br></div><div><div>Cordialement,<br></div><div><br></div></div><div><br></div><div><div>---------- Message transféré ---------<br></div><div>De : Eric XXXXX <ew@XXXXX.fr><br></div><div>Date : 2024-06-23T20:09:27.000+02:00<br></div><div>Sujet : Astrid<br></div><div class="ws-ng-mail-style--8207eJzz9HPyjwAABGYBgQ"><div class=""><p class="">

PHP version: 8.1 FreeScout version: 1.8.145 Database: MySQL Are you using CloudFlare: No Are you using non-official modules: No

Thanks,

Loïc.

freescout-help commented 15 hours ago

The email should be a proper forwarded email. It should have In-Reply-To header set and have subject starting with "FWD:", "FW:" or "F:".

greggblazer commented 12 hours ago

How the HELL DO you UNSUBSCRIBE for these Freescout threads!!? I tried and wished Freescout would and could have worked as promised.. but it was Such a Piece of CRAP with Soooo MANY Issues and BUGS that I finally found a WAY Better solution, osTicket that is FREE and Just WORKS BUG FREE!

I could Never get Proper Help here to fix anything serious.. so forced to give up. Good luck to you all.

So I No Longer wish to hear of all the Shitty BUGS and Issues you all are plagued with.. Please UNSUBSCRIBE ME! I have tried a bunch of times!